Credits: Promotions & Other Questions

💳 Elite Credits and Media Room Reimbursement

💳 How Elite plan credits work Elite plan credits are the credits included with your Search Atlas subscription for eligible platform features. Your available balance and usage are shown in the platform and are the best source for your current allocation. Credits are separate from access to the Media Room. Having Elite credits does not automatically provide additional Media Room benefits, and Media Room access does not replace your Search Atlas plan credits. 🖼️ What the Media Room includes The Media Room is used to manage supported media and related URLs. You can access media tools from Local → Media Library. Other Local tools, such as Overview, My Tasks, Posts, Reviews, and Local Citations, are separate areas of the platform. If a Media Room URL does not open, loads incorrectly, or a media item is missing, first confirm that you are using the correct project and that the URL is copied directly from the platform. 🔎 Are credits automatically reimbursed? Credits are not automatically reimbursed when a Media Room URL has a problem. Reimbursement depends on whether credits were actually consumed and whether the issue was caused by a confirmed platform error. Broken links, unavailable media, or access problems alone do not guarantee a credit refund. The team may review the affected project, URL, action, timestamp, and credit usage before deciding whether an adjustment is appropriate. 🛠️ What to do when a URL does not work 1. Open Local → Media Library and select the affected project. 2. Retry the action once and check whether the URL works in a new browser tab. 3. Confirm that the URL is complete and belongs to the intended project or business profile. 4. Record the affected URL, action, approximate time, and any error message. 5. Check your credit balance before repeating the action multiple times. 📋 How reimbursement reviews work When you contact the team, include the project name, affected URL, action attempted, approximate time, error message, and whether credits were deducted. This information helps determine whether the issue affected your account and whether a credit adjustment is appropriate. Approved adjustments are handled after review and may vary by incident. Duplicate attempts, unused credits, or issues caused by an invalid or unsupported URL generally do not qualify for reimbursement. 💡 Search Atlas credits versus Media Room access Search Atlas credits are plan-based usage allowances. Media Room access refers to the availability and operation of media-management features. These are related parts of the platform but are not interchangeable. A Media Room issue should not be treated as an automatic change to your Elite credit allocation. 💬 Get help with an affected URL If the issue continues, provide the details listed above so the team can investigate the specific usage and URL. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📝 Elite Editorial Credit Pricing

✅ What changed Elite customers now receive editorial credits at the reduced price of 5 credits, instead of the previous 15-credit price. 📌 Is the reduction temporary? This reduction is an approved Elite customer benefit. There are currently no plans to remove or reverse it, so the 5-credit price is the current policy—not an unverified or temporary change. 🔄 Why did I see a different price? You may have seen the previous 15-credit price before the updated Elite pricing was applied. The change reflects the current benefit available to eligible Elite customers. 🧾 What should I do? - Use the 5-credit price shown in the platform as the current Elite editorial rate. - If your account does not show the reduced price, refresh the page and check again. - Make sure you are viewing the correct Elite account or workspace. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 HyperDrive Credits Policy and Error Fixes

🔍 What Are HyperDrive Credits? HyperDrive credits (HDC) are a consumable resource used to power advanced features inside Search Atlas, including generating cloud stacks and submitting pull requests (PRs). Each action that uses HyperDrive technology draws from your available credit balance. 📅 Do HyperDrive Credits Roll Over Each Month? Plan-included HyperDrive credits do not carry over to the next billing month. Any unused plan-included credits at the end of your billing cycle are forfeited and your balance resets when your plan renews. However, any HyperDrive credits you purchase as a top-up do roll over and remain available until used. - Paid plans: Included credits are granted at the start of each billing cycle and reset monthly — unused included credits are not carried forward. - Top-up credits: Purchased top-up credits roll over until used. - Free trials: HyperDrive credits are not included in free trial accounts. Credits are only granted upon activation of a paid plan. To make the most of your credits, we recommend using them consistently throughout your billing period rather than saving them for the end of the month. ⚠️ Why Am I Getting an Error When Generating Cloud Stacks or Submitting PRs? If you see an error when trying to generate cloud stacks or submit PRs, the most common cause is that your HyperDrive credit balance has reached zero. When your credits are exhausted, these features are temporarily unavailable until your balance is renewed or topped up. Common error scenarios include: - Attempting to generate a cloud stack with no remaining HDC balance. - Submitting a PR when your credits ran out mid-cycle. - Trying to use HyperDrive features on a free trial account, which does not include credits. 🛠️ How to Check Your HyperDrive Credit Balance 1. Log in to your Search Atlas account. 2. Navigate to your Account Settings or Billing section. 3. Look for the HyperDrive Credits balance indicator to see how many credits remain in your current cycle. 🚀 How to Resolve a Credit Exhaustion Error If you have run out of HyperDrive credits, here are your options: - Wait for your billing cycle to renew: Your credits will automatically reset at the start of your next billing period. - Purchase a top-up: If you need credits immediately, you can buy a HyperDrive credit top-up yourself at any time, including mid-cycle. Go to Avatar → Billing → Plans & Top-ups (/billing?tab=plans-topups), then click Top Up next to HyperDrive Credits. Top-ups add credits to your current balance without waiting for your cycle to renew, and any unused top-up credits roll over until used. - Upgrade your plan: Higher-tier plans include a larger monthly credit allocation. If you regularly exhaust your credits before the end of the month, upgrading may be the right solution for your workflow. 💡 Tips to Manage Your HyperDrive Credits Effectively - Monitor your credit balance regularly, especially during high-volume campaigns. - Prioritise your most important cloud stack generation and PR submissions early in your billing cycle. - Consider a top-up if you have a time-sensitive project and are running low on credits. - Review your plan's monthly credit allocation and compare it against your typical usage to decide if an upgrade makes sense. 🙋 Still Need Help? If you have checked your balance, confirmed your plan includes HyperDrive credits, and are still seeing errors, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credits by Plan: Complete Entitlements Guide

What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are a content-generation resource built into select Search Atlas plans. They are used to power certain AI-driven tasks within the platform, including press release generation. Each credit is consumed when you run one of these tasks. HDC Entitlements by Plan Hyperdrive Credit allocations are tied to your Search Atlas subscription tier. To check your exact current balance at any time, navigate to your account settings and look for the Hyperdrive Credits or Usage section — your remaining credits and monthly allocation are displayed there. - Starter Plan: Hyperdrive Credits are not included. HDC-powered features such as press release generation are not available on this tier. - Pro Plan: Includes a monthly allocation of Hyperdrive Credits. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Growth Plan: Includes a higher monthly HDC allocation than Pro. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Agency Plan: Includes the highest monthly HDC allocation, designed for high-volume content generation across multiple projects or clients. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. To check your current credit count and remaining balance, go to your account settings — your HDC allocation and usage are listed there. If you need more credits than your plan includes, you can buy top-up Hyperdrive Credits yourself at any time, including mid-cycle, from the Avatar Menu (👤) → Billing → Plans & Top-ups (direct path /billing?tab=plans-topups), then click Top Up next to HyperDrive Credits. Top-up credits roll over until used, while plan-included credits reset each billing cycle. If the entitlement shown in your account does not match what you expected based on your plan, or if you cannot locate your HDC balance, please reach out to our team for confirmation — see below. Do Press Releases Use HDC? Yes — press release generation is one of the tasks that consumes Hyperdrive Credits. If you are on a plan that includes HDC (Pro, Growth, or Agency), you can generate press releases up to the limit of your monthly allocation. If you are on the Starter plan or have exhausted your monthly credits, press release generation will not be available until your credits reset or your entitlement is adjusted. If Your Credits Are Exhausted or Your Allocation Looks Incorrect If you have run out of Hyperdrive Credits or believe your allocation does not match your plan, first check your account settings to confirm your current balance and reset date. If the figures still look wrong, our team can review your account and confirm your exact entitlement. When reaching out, please have the following ready so we can resolve your query as quickly as possible: - Your account or project name - Your current plan name - A description of the HDC-related task you are trying to complete - Any error message or indication you received that credits are unavailable If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Find and Verify Your Promotional HDC Credits

What Are Promotional HDC Credits? Search Atlas occasionally runs promotional campaigns — such as competitions or leaderboard challenges — that reward participants with bonus HDC (Heatmap Data Credits). These credits are separate from your regular subscription balance and may be applied at different stages of a promotion. If you received an email about a promotional HDC credit award, this article will help you understand when to expect the credits, where to find them, and how to confirm your balance. Understanding Promotional Emails A promotional email about HDC credits typically means one of the following: - You have been invited to participate in a competition or challenge where credits are the prize. - You have qualified for a reward, and credits will be applied upon completion of the promotional period. - Credits have already been added to your account as part of a concluded promotion. Receiving the email does not always mean the credits have been deposited yet. Always check the email carefully for any mentioned dates, conditions, or eligibility requirements before expecting the balance to appear. How to Check Your HDC Credit Balance To locate your current HDC credit balance, log in to your Search Atlas account and navigate to the top-right avatar → Billing (Billing). If you are unsure where to find this, the support team can point you to the correct location for your account tier. If the balance shown does not reflect the promotional credits you expected, review the section below before contacting support. Common Reasons Credits May Not Appear There are several reasons why your HDC balance might not yet reflect a promotional award: - The promotion is still active. Credits are often distributed only after a competition or leaderboard challenge has officially ended. - Eligibility conditions were not yet met. Some promotions require a minimum level of participation or a qualifying action before credits are issued. - Processing time. After a promotion closes, it may take some time for credits to be applied to all qualifying accounts. Check the promotional email for any stated timelines. - The email was informational. Some emails announce a promotion opportunity rather than confirm a credit deposit. Re-read the email to confirm its intent. - Account mismatch. Ensure you are logged in to the same account associated with the email address that received the promotion. What to Do If Credits Are Still Missing If you have reviewed the points above and your promotional HDC credits are still not showing up, you can escalate to the support team. To help resolve your case as quickly as possible, please have the following ready: - The promotional email you received (including the sender, subject line, and any dates mentioned) - Your account email address - The expected credit amount or promotion name - A screenshot of your current HDC balance if possible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

❓ Universal Credits — Frequently Asked Questions

💳 What Are Universal Credits? Universal Credits (UC) is a single, flexible usage balance for your account. Instead of tracking a separate quota for every feature, eligible actions across the platform draw from one shared pool of credits. You can see exactly what each action costs before you run it, watch one balance instead of dozens of counters, and top up that same balance no matter which feature you need more of. 👥 Who Can Use Universal Credits Right Now? Universal Credits is currently available to new sign-up accounts only. If your account was created before Universal Credits launched, you'll continue on standard per-product quotas for now. 💰 What Are the Two Kinds of Credits? Your balance is made of two buckets that behave differently, and spending always follows the same order — monthly plan credits first, then purchased credits: - Monthly plan credits — included with your subscription. They refill to your plan's full amount on your billing cycle reset date. Unused monthly credits do not carry over to the next cycle. - Purchased credits — added through top-ups. They roll over month to month and are only used after your monthly plan credits run out. If credits are returned to you (for example, when a charged action fails), purchased credits are returned first. 📊 How Many Monthly Credits Does Each Plan Get? | Plan | Monthly UC grant | | --- | --- | | Starter | 50,000 UC | | Growth | 120,000 UC | | Pro | 400,000 UC | | Agency | 1,000,000 UC | 📏 What Counts as a Universal Credit Action vs. a Plan Limit? Not everything moves to credits. Some limits — typically structural ones, like how many projects of a certain type you can have — remain regular plan limits with their own counters. You can tell them apart at a glance: features billed in credits show a credit cost tag, while plan-limited features show the familiar "used / total" counter. The Activity Log tab on the Billing page lists every feature on your account that's billed in credits — if a feature isn't on that list, it's governed by your plan's limits, not credits. 👀 Where Do I Check My Balance? - Header quota popover — available from any page. Shows your current balance and, for each credit-billed feature, its cost per action and your usage. - Top-right corner (avatar) → Billing → Activity Log tab — the full audit view, filtered by default to what you've used this cycle. You can filter by product category or search the complete list. 💸 How Do I Buy More Credits? 1. Click Top Up on the Billing page, in the header popover, or on any action that's asking for more credits. 2. Pick a dollar amount — the modal shows exactly how many credits you get for it. 3. Check out. Payment is processed by Stripe, and credits are added as soon as payment confirms. Top-ups are one-time purchases — nothing recurs unless you buy again (see auto top-up below). Only account admins can purchase credits; members and viewers can see usage but can't buy. ⚠️ What Happens When I Run Out? When your balance can't cover an action's cost, that action is blocked before it starts — you'll see the credit cost needed plus a link to top up. The platform blocks the request server-side as well, so you're never charged into a negative balance. Your monthly plan credits come back automatically on your cycle reset date, or you can top up immediately to keep working. 🔄 Can I Turn On Auto Top-Up? Yes, if you'd rather never hit a blocked action. Auto top-up is off by default and admin-only: when your balance drops below a threshold you choose, your saved payment method is automatically charged for a top-up amount you choose. 👥 What Can Each Role Do? | Role | What they can do | | --- | --- | | Admin | See everything, buy top-ups, manage auto top-up settings | | Member | Use features and consume credits; cannot purchase | | Viewer | View usage; payment and plan information is hidden | 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ HyperDrive Credits: Expiration, Errors & Troubleshooting

🔍 What Are HyperDrive Credits? HyperDrive Credits (HDC) are the resource units used to power advanced Search Atlas actions such as generating cloud stacks and submitting PRs through HyperDrive. Your account receives a set allocation of credits each billing cycle, and additional credits can be purchased separately. 📅 Do HyperDrive Credits Roll Over? No — HyperDrive Credits do not carry forward to the next billing month. Credits that are part of your monthly subscription allocation expire at the end of each billing cycle and reset when your subscription renews. This means any unused monthly credits are cleared when a new cycle begins. Bulk-purchased or invoiced credits are separate from your monthly allocation and are intended to persist beyond your billing cycle. If you purchased additional credits outside of your subscription and noticed they disappeared, this may have been caused by a platform issue that has since been resolved — see the section below for details. 🛠️ Known Issues That Have Been Resolved Our engineering team investigated and fixed several issues that affected HyperDrive Credit balances and functionality. Here is a summary of what was addressed: - Bulk-purchased credits not persisting: A bug caused invoiced and bulk-purchased credits to be written to the monthly credit key, which meant they were wiped out when the subscription renewed. This has been fixed. - Missing credits after billing migration: A platform migration did not correctly transfer all existing customer credit quotas. This was identified and corrected. - Elevated API error rate: A 2.42% error rate was detected across HyperDrive Credit API calls. The root cause was investigated and resolved. - Cloud stack build errors: An error code issue affecting cloud stack generation has been fixed in an upcoming release, along with updated error messaging to make issues clearer. If your account was affected by any of these issues before the fixes were applied, your credit balance may not have reflected the correct amount. Credits lost due to these bugs should now be restored or corrected. If you believe your balance is still incorrect, please reach out using the support instructions at the bottom of this article. ⚠️ Why Am I Getting Errors When Generating Cloud Stacks or Submitting PRs? If you encounter an error when trying to use HyperDrive features, the most common causes are: - Insufficient credits: Your monthly allocation may have expired or been fully used. Check your current credit balance via Avatar → Billing → Plans & Top-ups (Billing). - Billing cycle reset: Credits reset at the start of each billing cycle. Actions attempted immediately after renewal may briefly show reduced balances while the system updates. - Temporary API issue: A known error rate affecting HyperDrive Credit API calls has been resolved. If you experienced errors in the recent past, please retry the action. - Cloud stack build error: A specific error code related to cloud stack generation has been identified and a fix is being released shortly. If you are seeing a build error, this may be the cause. ✅ Steps to Troubleshoot HyperDrive Credit Errors 1. Log in to Search Atlas and navigate to your account or billing dashboard. 2. Check your current HyperDrive Credit balance to confirm credits are available. 3. If your balance looks correct but you are still seeing errors, refresh the page and retry the action. 4. If you purchased bulk or invoiced credits and they are not reflected in your balance, this may be related to a previously resolved bug — contact support for a manual review. 5. If errors persist after retrying, note the exact error message shown and contact our support team with that information. 💡 Tips to Make the Most of Your Credits - Plan your cloud stack generation and PR submissions before the end of your billing cycle to avoid losing unused monthly credits. - If you anticipate needing more credits than your monthly allocation provides, consider purchasing additional credits in advance so they are available when needed. - Monitor your credit balance regularly through the account dashboard to avoid unexpected shortfalls. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔑 Fix VIP Access and Hyperdrive Credit Issues

🧭 Overview If you have paid for VIP access but cannot find the Agentic VIP area, or if the number of Hyperdrive credits shown on your dashboard does not match what you expect, this article explains what to do. Both issues are usually resolved quickly once the right steps are followed. 🎬 How to Access Your VIP Content and Downloaded Sessions After purchasing VIP access, your content is available in the Agentic VIP area. Follow these steps to locate it: 1. Log in to your Search Atlas account. 2. Look for the VIP or Agentic VIP section in the left sidebar. This section is only visible once your VIP entitlement has been activated on your account. 3. Inside the VIP area, you will find all downloaded video sessions and exclusive resources included with your purchase. If you do not see the VIP section in your sidebar after logging in, your entitlement may not yet be linked to your account. This can happen if: - You purchased VIP using a different email address than the one on your Search Atlas account. - Your payment is still being processed or was not completed successfully. - Your account was recently reactivated and entitlements have not been restored yet. In any of these cases, do not purchase again. Contact support first using the instructions at the bottom of this article. 📊 Understanding Your Hyperdrive Credit Balance Hyperdrive credits (HDC) power AI-assisted features across Search Atlas. Your credit balance is displayed under Avatar → Billing → Plans & Top-ups (Billing), but in some situations the number shown may not match what the system has recorded internally. Common causes include: - Account reactivation: Credits that were active before a subscription lapse may not restore automatically when the account is reactivated. - Payment processing delays or failures: If a payment did not complete successfully, bonus credits tied to that payment may be withheld or removed. - VIP or challenge bonus credits: Credits awarded as part of a VIP Summit, challenge, or promotional entitlement are applied separately and may take additional time to appear. - Display lag: Occasionally, the dashboard refreshes on a slight delay and shows a stale number. Try logging out and back in to force a refresh. 🛠️ Steps to Troubleshoot a Credit Discrepancy 1. Refresh your session: Log out of Search Atlas, clear your browser cache, and log back in. Check your credit balance again. 2. Confirm your email: Make sure you are logged in to the account that was used during purchase. If you have multiple accounts or recently changed your email, credits may be on a different account. 3. Check your payment status: If your most recent payment failed or is pending, credits tied to that billing cycle may be on hold. Resolve any outstanding payment issues first. 4. Wait up to 24 hours: Bonus credits from VIP or promotional purchases can take up to 24 hours to be applied after your entitlement is confirmed. 5. Contact support if the discrepancy persists: If your dashboard shows a significantly different number than expected — for example, 100 credits displayed versus only 3 usable — this is a known reconciliation issue that requires manual review by our team. Do not attempt to purchase additional credits before speaking with support. ⚠️ Important: Do Not Repurchase to Fix Access Issues If your VIP access is missing or your credits appear incorrect, purchasing again will not resolve the underlying issue and may complicate the reconciliation process. Our support team can verify your entitlements, correct your credit balance, and restore VIP access without any additional charge. 💬 Get Help from Our Team If you have followed the steps above and still cannot access your VIP content or your Hyperdrive credit balance is incorrect, our team is ready to investigate and fix the issue for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to help us resolve your case faster: - The email address used during your VIP or credit purchase. - The approximate date of purchase or payment. - A screenshot of your current credit balance on the dashboard. - A brief description of what you expected versus what you see. Additional Notes Check inbox for email containing video access details or redemption link; check spam/promotions folder. If found, click redemption link directly to activate (do not share, it is tied to your account). Also: refresh dashboard or log out/in to see up-to-date credit balance before contacting support.

🎟️ Universal Credits for Trial Accounts

Search Atlas trial accounts now receive a dedicated Universal Credits allocation with clear messaging and a seamless path to upgrade. Understanding how trial credits work helps you make the most of your trial period and transition to a paid plan without interruption. ✨ What's New Trial accounts are now fully integrated into the Universal Credits system with rules designed specifically for the trial experience. Rather than receiving the full credit allocation of the plan you signed up for, trial accounts receive a reduced allocation — 50% of what that plan normally includes. This gives you meaningful access to the platform's features while keeping the trial experience distinct from a full paid subscription. Every capped resource is guaranteed at least 1 credit, so no feature is completely locked off during your trial. Additionally, any actions that carry unlimited allocations on your chosen plan remain unlimited during the trial as well, so you never lose access to those capabilities. 🛠️ How to Use It 1. Sign up for a Search Atlas trial on any available plan. Your Universal Credits allocation is automatically set to 50% of that plan's standard credits the moment your trial begins — no setup required. 2. Use the platform normally. Your trial credit balance is visible in the same place as it would be on a paid plan, so you always know where you stand. 3. If you exhaust your trial credits, you will see a dedicated message letting you know your trial credits are used up, along with a direct link to activate a paid plan and continue without interruption. 4. Click the upgrade link in that message (or navigate to your billing settings) and activate a paid plan. Your full paid-plan credit allocation becomes available immediately on your very next action — no waiting period, no manual reset needed. 📋 What to Expect Trial accounts receive 50% of the credit allocation associated with the plan selected at sign-up, with a minimum of 1 credit guaranteed for every resource that has a cap. Resources that are unlimited on your chosen plan stay unlimited throughout your trial. When your trial credits run out, the message you see is distinct from the limit message shown to paid subscribers — it is specific to the trial experience and includes a direct path to upgrade. Paid plan customers are completely unaffected by these changes; their credit limits, balances, and messaging remain exactly as described in the main Universal Credits article. If you upgrade while your trial credits are exhausted, your full paid-plan allocation (minus any credits already consumed during the trial) is restored the instant your upgrade is confirmed — there is no delay and nothing to manually reset. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Transfer Hyperdrive Credits to Correct Account

📋 Issue Overview If you purchased a VIP plan or Hyperdrive credits using a different email than your main Search Atlas account, the credits may be applied to a trial account instead of your paid subscription. This commonly happens when signing up with a personal email rather than your organization email. ✅ Resolution Steps Our support team can transfer Hyperdrive credits and quotas to the correct account. Here is the process based on a recent successful resolution: 1. Identify the email address used for the incorrect purchase (e.g., personal email). 2. Identify the correct Search Atlas account email where credits should be applied. 3. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 4. Provide both email addresses and request a transfer of Hyperdrive credits and quotas to the correct account. 5. The support team will escalate to the Higher Tier team to process the transfer. 6. Once completed, verify the credits and quotas appear in your correct account. 🔍 Verification After the transfer, log in to your correct Search Atlas account and check your Hyperdrive credit balance and quota limits to confirm the update. In a recent case, the customer confirmed: "I can see the updates in the quota and HDC." 🛡️ Prevention Tips - Always use your primary Search Atlas account email when purchasing VIP plans or Hyperdrive credits. - Double-check the email address at checkout before completing payment. - If managing multiple emails, ensure your billing and account emails are aligned in your profile settings. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✅ Confirming Your Summit Golden Circle Bonus Credits

What This Article Covers If you clicked your Summit Golden Circle bonus link and saw a successful confirmation message but didn't notice any visible change in your account afterward, you're in the right place. This article explains what to expect, where to check your credit balance, and what to do if something looks off. What Happens When You Apply a Bonus Link When you click a Summit Golden Circle bonus link, the system processes your credit in the background. Here is what you should know: - A success message means the link was accepted and the credit request was submitted to your account. - The credit may take a few minutes to fully reflect across your account. - You will not always see an immediate on-screen counter update or pop-up confirmation beyond the initial success message — this is expected behaviour, not an error. How to Verify Your Hyperdrive Credits Were Applied Follow these steps to confirm your Summit bonus Hyperdrive Credits are showing correctly: 1. Log in to your Search Atlas account if you are not already signed in. 2. Check your current credit total within your account and compare it to what you had before applying the bonus link. Your new credits should be reflected once processed. 3. If the page still shows your previous balance, perform a hard refresh of your browser (press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to clear any cached data. 4. If your balance still has not updated, log out of your account completely and log back in to prompt the platform to sync your latest account data. When to Be Concerned In most cases, the success message is reliable and your credits will appear within a few minutes. However, you should reach out for manual verification if: - A noticeable amount of time has passed and your credit balance has not changed. - You receive an error message when attempting to use or view your credits. - You are unsure whether the bonus link was applied to the correct account. When contacting support, please have the following ready: your account email address, the bonus link you used (or the Summit Golden Circle campaign it came from), and a screenshot of your current credit balance so our team can verify and manually confirm the application on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Check and Switch to Universal Credits

💡 What Are Universal Credits? Universal Credits is Search Atlas's unified credit system that consolidates usage across multiple tools into a single, flexible balance. Instead of managing separate credit pools for different features, Universal Credits gives you one shared balance you can spend across the platform — making it easier to track usage and allocate resources where you need them most. 🔍 Am I Already on Universal Credits? To check whether your account has been migrated to Universal Credits, follow these steps: 1. Log in to your Search Atlas account. 2. Look at your credit balance displayed in the platform header or billing area. 3. If your balance is shown as a single unified total (rather than separate credit types per tool), your account is on Universal Credits. 4. If you see distinct credit pools labelled per feature or tool, your account is still on the legacy credit system. Note: Trial accounts have a capped Universal Credits balance. If you exhaust your trial credits, you will see an upgrade prompt — this is expected behaviour. 🚀 How to Switch to Universal Credits The switch to Universal Credits is a one-way, instant migration — once you move to Universal Credits, the change cannot be reversed. Before switching, make sure you are comfortable with this and have reviewed how your current credits will be affected. If the option to switch is available on your account, you will see it in your billing or account settings. The migration is applied immediately after confirmation. Important: Not all accounts will see the self-serve switch option at the same time, as rollout is managed via a feature flag. If you do not yet see the option, it may not be available for your account tier or region yet. ⚙️ Where Universal Credits Are Used Once on Universal Credits, your balance is shared across tools throughout the platform, including: - Authority → Cloud Stacks — Cloud Stack creation starts from 15 credits per stack. - Authority → PR Distribution — Publishing press releases and AI projects. - Authority → Indexer — Submitting URLs for indexing. - Authority → QUEST AI Visibility — Running visibility analyses. - Authority → Campaigns — Creating and managing outreach campaigns. Keep an eye on your unified balance as you use these tools, since all activity draws from the same pool. ❓ Frequently Asked Questions Can I switch back after migrating? No. The switch to Universal Credits is one-way and cannot be reversed. Review your current usage carefully before confirming. I'm on a trial — why do I see an upgrade prompt? Trial accounts have a capped Universal Credits balance. When that cap is reached, you will be prompted to upgrade your plan to continue using credit-based features. The switch option is not visible in my account. Why? Rollout of the self-serve switch is gradual. If you do not see the option yet, your account may not have been included in the current release. You can request assistance via the chat widget (see below). Will my existing credits carry over? Credit conversion rates are applied during migration. The exact exchange rate depends on your account type. If you have questions about how your balance will be converted, contact our team before switching. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔐 Universal Credits Access for Shared Admin Users

Overview Universal Credits (UC) are a flexible credit balance used across Search Atlas tools. However, access to Universal Credits is not automatically granted to every user with Admin permissions on a shared account. This article explains how UC access works for shared admin users and what steps to take if access is needed. Why Can't I Use Universal Credits as a Shared Admin? Even if you have Admin access and can see a Universal Credits balance, shared Admin users may not be able to spend Universal Credits. This is a known access limitation tied to how account permissions are structured for shared users. What Is the Difference Between Admin and Subscription Owner? It is important to understand the distinction between these two roles: - Subscription Owner: The person who purchased the Search Atlas plan. They have full access to Universal Credits and related account settings. - Shared Admin: A team member invited to the account and assigned the Admin role. Admins have broad platform permissions but may not automatically have Universal Credits spending access. How to Get Universal Credits Access as a Shared Admin If you are a shared Admin who needs Universal Credits access, this requires a backend change by our support team. To request this: 1. Reach out to our support team and explain that you need Universal Credits access enabled for a shared Admin user. 2. Provide the relevant account details, such as the shared Admin user's email address, so our team can locate the correct account. 3. Our team will review the request and apply the necessary permission update. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Transfer VIP and HyperDrive Credits Between Accounts

🧭 Overview If you purchased a VIP upgrade or received HyperDrive credits using a different email address than the one registered to your Search Atlas account, those benefits will not appear automatically. This article explains what to do so our team can apply them to the correct account. ⚠️ Why This Happens This situation most commonly occurs when: - You registered for an event or promotion (such as the Agentic Marketing Summit) using a business or personal email that differs from your Search Atlas login. - Your Search Atlas account was migrated or recreated under a new email address. - You have multiple Search Atlas accounts and purchased under the wrong one. Because VIP benefits and HyperDrive credits are tied to the email used at checkout, our support team must manually verify and transfer them to your active account. 📋 What You Need Before Contacting Support To speed up the transfer, have the following information ready: - Purchase email: The email address used when you bought the VIP upgrade or received HyperDrive credits. - Account email: The email address registered to your active Search Atlas account. - Proof of purchase: An order confirmation, receipt, or any email referencing the upgrade or credit allocation. - Credit or benefit details: The number of HyperDrive credits or the specific VIP tier you purchased. 🛠️ How to Request a Transfer 1. Log in to your Search Atlas account at app.searchatlas.com. 2. Open the chat widget in the bottom-right corner of the platform and type human teammate to reach our support team. 3. Provide the purchase email, account email, and proof of purchase listed above. 4. Our team will verify your purchase and manually apply the benefits to your correct account — typically within one business day. ✅ What Happens After the Transfer Once our team completes the transfer, you can expect the following: - VIP benefits will be active on your account, and any lingering upgrade prompts will be removed. - HyperDrive credits will appear in your account balance and be available to use immediately. - You will receive confirmation through the chat conversation that the transfer is complete. 💡 Tips to Avoid This Issue in the Future - Always use the same email address for promotions, events, and purchases that you use to log in to Search Atlas. - If you have multiple email addresses, check which one is registered to your active Search Atlas account before completing any purchase. - After any upgrade or credit allocation, verify the benefits appear in your account within 24 hours and contact support promptly if they do not. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

HDC Promotional Credit Emails – Verification & Troubleshooting

🧾 What Are HDC Promotional Credit Emails? Search Atlas occasionally runs promotional campaigns that reward users with HDC (HyperDrive Credits). These campaigns may include competitions, milestone rewards, beta participation bonuses, or partner promotions. When you qualify, you receive an email notification outlining the credit amount and any associated conditions. Receiving the email means you have been identified as eligible — it does not always mean the credits have been deposited at the exact moment the email is sent. Credits are typically applied after a campaign concludes or a verification step is completed on our end. 📋 How HDC Promotional Credits Are Awarded The timing of when credits appear in your account depends on the type of campaign referenced in your email. In general, credits are not always instant — there may be a processing period between when the promotional email is sent and when the balance is actually updated in your account. This is expected behavior and does not indicate an error. If your email references a competition or leaderboard, credits are typically awarded only after the competition period has officially ended and final standings have been confirmed. Seeing a leaderboard page without a credited balance while the competition is still active is normal. 🔍 How to Check Your HDC Credit Balance To verify whether your promotional credits have been applied, log in to your Search Atlas account and navigate to the top-right avatar → Billing (Billing). If the credits have been applied, they should be visible there. If you are unsure where to find this, or if you have logged in and cannot locate your balance, contact our support team for direct assistance. 🏆 What to Do If Credits Have Not Appeared If you received a promotional email but do not see the corresponding HDC credits in your account, please allow some time for processing — credits are not always applied immediately at the time the email is sent. If a reasonable amount of time has passed and your balance has not updated, reach out to our support team with the following information ready: - The email address associated with your Search Atlas account - The subject line or date of the promotional email you received - A description of the credit amount or campaign referenced in the email - Any screenshots of the email or your current account balance, if available Having these details ready will allow our team to locate your account and verify the credit status quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Which Items Are Eligible for Hyperdrive Credits?

Hyperdrive Credits can be used to pay for most items available in Search Atlas. This makes it easy to apply your credits toward the tools and features you use most. If an item is not eligible for payment with Hyperdrive Credits, you will be notified at checkout. Specifically, the credits toggle will not be available for ineligible items, so there is no guesswork involved — if you can see and enable the toggle, the item is eligible. To summarize how eligibility works at checkout: - Most items support Hyperdrive Credits as a payment method. - If an item cannot be purchased with credits, the credits toggle will be hidden or unavailable on the checkout screen. - No additional steps are needed on your part — ineligible items are clearly and automatically flagged. If you are unsure whether a specific item is eligible, the quickest way to check is to proceed to checkout and look for the credits toggle. If you have further questions or run into any unexpected issues, please use the in-app live chat widget to chat with a human teammate who can assist you directly.

🎁 Claim Your Webinar Hyperdrive Credits Promotion

🔍 Overview During certain Search Atlas webinars, attendees who upgrade to a Pro Annual plan are promised a bonus of 100 Hyperdrive Credits (HDC). These credits are not applied automatically — you need to contact the support team so they can verify your upgrade and apply the credits manually to your account. This article explains exactly what to do to claim your promised credits as quickly as possible. ✅ Before You Reach Out To help the team verify and process your request without delays, have the following ready: - The email address associated with your Search Atlas account (the one you used to upgrade to Pro Annual). - Confirmation that your plan has already been upgraded — the team will need to verify this before applying the credits. - A brief note mentioning the specific webinar promotion you were promised the credits on. 💬 How to Request Your Credits 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Request to speak with a member of the support team. 4. Let the agent know you are claiming the 100 HDC webinar promotion for upgrading to Pro Annual. 5. Provide the email address on your account so the team can verify your upgrade status. Once the team confirms your upgrade, they will escalate the request to the specialized credits team. After the credits are applied, you will receive confirmation directly in the chat. ⏱️ What to Expect After your request is submitted and your account is verified, credits are typically applied within one business day. The support team will confirm in chat once the 100 HDC have been added to your account. ❓ Frequently Asked Questions - Will the credits be applied automatically? No. Webinar promotional credits must be requested manually through the chat widget so the team can verify eligibility. - What if I upgraded but missed the webinar credit offer? Contact the team through the chat widget and explain the situation. Include your account email and any details about the promotion you were told about. - Where can I see my Hyperdrive Credits balance? You can check your current credit balance in your account after the credits have been applied. The support team can confirm where to locate them once the credits have been added. - Does the promotion apply to monthly plans? Based on the webinar offer, this promotion is specifically for customers who upgrade to a Pro Annual plan. Confirm your eligibility with the support team if you are unsure. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform to connect with our support team.

💳 Hyperdrive Credits — Support FAQ

Hyperdrive Credits (HDC) are prepaid funds you can use to pay for orders in Search Atlas. This FAQ covers how to apply credits at checkout, eligibility rules, how refunds work, and how to get your balance corrected if a submission goes wrong. 💳 What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are prepaid funds stored in your account. They appear on the Checkout page and in your account balance. 🛒 How to Pay with Hyperdrive Credits 1. Add items to your cart and go to Checkout. 2. Find the Use Hyperdrive Credits toggle. Your Available Credits balance is shown beside it. 3. If your available balance is equal to or greater than the order total, turn the toggle on to pay entirely with credits. 4. Place your order. Your credit balance updates automatically after payment. If your credits are below the order total, the toggle is disabled and credits can't be applied to that order. ✅ Eligibility and Limits - All-or-nothing: Credits must cover the entire order. Split payments (credits + another method) aren't supported right now. - Real-time balance: The checkout toggle reflects your current balance and eligibility automatically. - Where available: Most items are eligible. Any exceptions are clearly indicated at checkout. 🔄 Refunds and Cancellations - Orders paid with credits are refunded in Hyperdrive Credits at Hyperdrive rates. - Once the refund is processed, your Available Credits increase by the refunded amount. - Timing follows our standard refund processing times. - HDC discrepancy reconciliations: If credits were consumed by failed or partially completed actions (e.g., CloudStack submissions, PR generation), support will review your HDC usage, account for any consumption not yet reflected in your visible history, and add the corrected amount back to your balance. Your Available Credits balance will reflect the refunded amount as soon as processing completes. 📊 Examples - Eligible: Order total = 120 credits; Available = 150 → Toggle enabled → Pay with credits → New balance = 30. - Not eligible: Order total = 120 credits; Available = 119 → Toggle disabled → Pay with another method or add credits. - Reconciliation example: Customer reports an ~105–120 HDC discrepancy after failed CloudStack/PR submissions. Support reviews usage, finds 208 HDC were actually consumed (including a PR from the prior day not previously counted), and adds 158 HDC back, bringing the reconciled balance to 366. 🛠️ Troubleshooting Hyperdrive Credits - The credits toggle is greyed out: Your available balance is lower than the order total. Remove items, add credits, or choose another payment method. - My balance didn't update after checkout: Wait a moment and refresh the page. If it still looks off, contact support with your order ID. - Can I select how many credits to apply? Credits apply only when they cover the full order — partial application isn't supported. - How are refunds calculated? Refunds for credit-paid orders are returned in Hyperdrive Credits at Hyperdrive rates. - I think I was charged the wrong number of credits (HDC discrepancy): Submissions that appear to fail (e.g., CloudStacks, PR generation) may still consume Hyperdrive Credits if processing partially completed. If your balance looks off, contact support with your order/account ID and a description of the failed action. An agent will reconcile your HDC usage — including any consumption that may not yet appear in your visible history (such as a recent PR) — and add credits back to restore the correct balance. 🎯 You now know how Hyperdrive Credits work, when they can be applied at checkout, and how to get your balance corrected if something goes wrong. To resolve a specific issue, chat with Support and include your order ID or a description of any failed action for the fastest resolution.