🔗 How to Handle Broken Training Course Links
🔍 What This Article Covers
If you or your clients have clicked a link to a Search Atlas Academy course post — such as a lesson inside the AI SEO
Client Acquisition System — and received an error or blank page, this article explains why that can happen and what
steps to take.
⚠️ Why a Course Link May Appear Broken
- The lesson is temporarily unavailable while content is being updated or republished.
- The URL has changed because the course structure was reorganised.
- Access permissions have not yet been granted for your account or your client's account.
- A cached or old link was shared before a course was restructured.
✅ Steps to Take When a Link Is Broken
1. Refresh the page and try the link again — temporary loading issues often resolve on their own.
2. Log out and log back in to your Search Atlas account, then retry the link.
3. Navigate directly to the Academy by visiting discover.searchatlas.com and browsing to the relevant course category
manually.
4. Check that your account has access to the specific course or programme. Some content is tied to specific plan tiers
or purchases.
5. Try a different browser or device to rule out a local caching or browser extension issue.
📋 If You Are Sharing Links with Clients
When sending Academy course links to clients, keep the following in mind:
- Always confirm the link works from your own account before sharing it with a client.
- Encourage clients to access content by logging into their own account at discover.searchatlas.com and navigating to
the course directly, rather than relying solely on a direct URL.
- If a specific lesson has moved or been updated, direct your client to the course homepage and guide them to the
correct module from there.
🛠️ Reporting a Broken Link to the Search Atlas Team
If you have followed the steps above and the link is still not working, it is important to report it so the team can
investigate and fix the issue promptly. When you reach out, please include:
- The full URL of the broken link.
- The name of the course or lesson you are trying to access.
- A brief description of what you see when you open the link (error message, blank page, redirect, etc.).
- Whether the issue affects one user or multiple users.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate
to be instantly connected with a member of our team.
