🧊 What Is Deep Freeze and How Does It Affect Your OTTO Quota?
OTTO can be activated on a limited number of websites based on your current plan. When you activate Deep Freeze on an OTTO-managed site, OTTO pauses all automated optimizations on that site — but the site still occupies one of your OTTO quota slots until the release process completes.
This means that simply enabling Deep Freeze does not immediately free up a slot for a new site. The slot stays occupied for a 14-day period before the quota is released.
⏱️ How Long Does the Quota Release Take?
When a site is placed in Deep Freeze, its OTTO quota slot is held for 14 days. The 14-day period starts on the date Deep Freeze is activated. When it ends, the slot is released and you can activate OTTO on a new site.
Until the slot is released, you will not be able to activate OTTO on a new site if you are already at your plan limit. If your slot has not been released after the 14 days, contact support using the details below.
✅ What to Have Ready When You Contact Support
If your quota slot has not been released after activating Deep Freeze and you need to know the expected timeline or request manual confirmation, please have the following ready before reaching out:
- The name or URL of the site on which you activated Deep Freeze
- The approximate date and time you activated Deep Freeze
- Your current plan and the number of OTTO slots it includes
- A description of what you see in your account (e.g., whether the slot still shows as occupied)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.