📋 Why Whitelabel Subscription Increase Charges Appear
Whitelabel Subscription Increase charges occur when a whitelabel agency adds sub-clients or users. Every active billable child account adds to the agency's White Label charge, by default 70% of that child's base plan monthly price. These charges are expected and reflect the expanded usage of your whitelabel account.
🔍 Reviewing Your Charges
To verify the charges, log into your Search Atlas account and navigate to the Billing section. Look for line items labeled "Whitelabel Subscription Increase" with the amount $558.60. Each entry corresponds to a specific addition of a sub-client or user on your whitelabel account.
🔁 Duplicate Account Credit Requests
If you accidentally created a second whitelabel account (e.g., tools@suncoastinteractive.com) and were charged for it, you may be eligible for a credit. Credits are issued for mistakenly created duplicate accounts that were not actively used.
🛠️ How to Request a Credit
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Provide the email address of the duplicate account and the timeframe of the charges.
- The agent will review the account activity and apply a credit if the account was created in error and unused.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.