🛑 Cancellation Overview
You can cancel your Search Atlas account at any time. Refund eligibility depends on your subscription type, billing cycle, and the reason for cancellation. This article explains the cancellation process and refund policy.
💳 Refund Policy
Search Atlas has a no-refund policy, with limited exceptions. A refund can only be considered when every condition below is met:
- All subscriptions: the request is made within 72 hours of the charge.
- Usage: you have used less than 10% of the quota on every tool. If any tool is above 10%, a refund cannot be granted.
- Request channel: requests are accepted through live chat only.
Each request is reviewed individually. Promotional or discounted subscriptions, add-ons, upgrades and other purchases made after your initial subscription are not eligible, unless stated otherwise.
After the refund window, no refund is available, but you can cancel to stop future charges. Credit balances are non-refundable.
If you believe you were charged incorrectly or experienced a billing error, open the chat widget and type human teammate to discuss your situation with our team.
⚙️ How to Cancel Your Account
Step 1: Sign into your Search Atlas account.
Step 2: Click your avatar in the top-right corner to open the Avatar Menu (👤).
Step 3: Select Billing from the menu.
Step 4: Go to the Services section.
Step 5: Click the ⋮ (three-dot) menu on the plan and select Cancel.
Step 6: Review the confirmation/retention step, then confirm the cancellation. You will receive a confirmation email. If you change your mind, you can reverse a pending cancellation from the same place by clicking Activate.
Your account will remain active until the end of your current billing period. After your billing period ends, you will lose access to all Search Atlas features.
📋 Understanding Credits and Billing
Search Atlas uses a credit-based system for certain features, including AI visibility tools. Credits are purchased separately from your subscription and are tied to specific features. Here's what you need to know:
- Subscription credits: Included with your monthly or annual plan
- Extra credits: Available for purchase if you exceed your plan's allocation
- Credit expiration: Unused credits expire based on your plan terms (typically 12 months)
- AI visibility features: These require credits beyond your standard allocation in some plans
If you found the credit system confusing or unexpected charges occurred, we want to help. Open the chat widget and type human teammate to review your account and discuss a potential refund or credit adjustment.
🔍 Review Your Billing Before Cancelling
Before you cancel, take a moment to review your charges:
- Sign into your account
- Go to Billing or Invoice History
- Check your most recent invoice for all line items
- Identify which charges were unexpected or unclear
Have this information ready when you contact our team. It helps us resolve billing concerns faster.
❓ Common Questions
Will I get a refund if I cancel mid-cycle? Only if your request meets the refund conditions above: within 72 hours of the charge, with less than 10% usage on every tool. After that, cancelling stops future charges but does not include a refund for the current period.
Can I pause instead of cancel? Currently, Search Atlas does not offer account pausing. You can cancel and reactivate your account later, but you may need to set up your workspace again.
What happens to my data after cancellation? Your workspace data is retained for 90 days after cancellation. After 90 days, your data is permanently deleted. If you want to export your data, do so before cancellation.
Can I get a refund for unused credits? Credit balances are non-refundable. However, if you believe you were charged for credits in error, our team can review your account and assist.
🤝 Need Help With Your Refund Request?
If you believe you qualify for a refund or want to discuss your charges, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
When you contact us, please include:
- Your account email address
- The billing date of the charge in question
- A brief explanation of why you believe a refund applies
- Screenshots of any confusing charges or UI elements
Our team will review your request individually. Approved refunds are processed within 48 hours, although your payment method may add some delay.