🧭 Overview

If you signed up for a 7-day trial and see a quota error when trying to access Site Metrics — even though your usage dashboard shows 0/0 utilization — you are not alone. This is a known behaviour specific to trial accounts and is related to how credits and quotas are provisioned during the trial period.

⚠️ Why This Happens

Trial accounts use a separate quota system called Universal Credits. During the trial, a cap is applied to Universal Credits to limit usage to trial-tier levels. When that cap is reached or is not correctly initialised, the platform returns a quota exhaustion error — even if the usage counter appears to show zero.

In short, the 0/0 display is a cosmetic mismatch. The underlying billing system has already flagged the account as having reached its trial credit limit, which blocks access to data-intensive tools like Site Metrics.

🛠️ What You Can Do Right Now

1. Verify your trial status. Go to your account settings and confirm your trial is still active and has not expired early due to a billing or provisioning issue.
2. Try accessing Site Metrics again after a few minutes. Navigate to Left sidebar → Site Metrics (or go to /site-explorer/list). Occasional provisioning delays can cause temporary errors that resolve on their own.
3. Check sub-tools individually. Some trial accounts have partial access. Try navigating to Left sidebar → Keywords → Keyword Magic or Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker) to see if specific features are available.
4. Upgrade your plan. If you need immediate, full access to Site Metrics and all sub-tools, upgrading from a trial to a paid subscription removes the Universal Credit cap and fully unlocks your quota.

📊 Understanding Trial Quota Limits

Trial accounts are intentionally capped on certain high-usage features to reflect trial-tier access. Here is what to expect:

• Site Metrics: Limited by Universal Credit caps; quota errors may appear even at 0/0 displayed usage.
• Keyword Magic, Rank Tracker, Keyword Gap: Accessible via Left sidebar → Site Metrics, but subject to the same trial credit restrictions.
• OTTO SEO: Available at Left sidebar → OTTO SEO → All Sites (SEO Automation) — trial access may also be limited depending on your provisioned tier.

✅ After Upgrading to a Paid Plan

Once you upgrade, your quota is re-provisioned automatically by the billing system. You should regain full access to Site Metrics and all related tools within a few minutes. If access does not restore after upgrading, try refreshing the page or logging out and back in.

💡 Frequently Asked Questions

• Why does my quota show 0/0 if I have hit a limit? The usage counter displayed in the UI reflects a different metric than the Universal Credit cap applied at the billing level. The two can fall out of sync during the trial period — this is a known issue our engineering team is actively working to improve.
• Will my trial days be refunded if I could not access Site Metrics? Please contact our support team via the chat widget (see below) and a teammate can review your account and advise on next steps.
• Is this happening to everyone on a trial? Not all trial accounts are affected. The error is more likely to occur when quota provisioning does not complete successfully at signup.

🙋 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.