🔄 Reactivate Your Account and Recover Data
🔍 Why Your Previous Work May Not Appear
Starting a new trial does not always reconnect you to your previous Search Atlas workspace. Your earlier projects and
data are linked to the original account or workspace, not necessarily to a new trial created with the same or a
different login.
✅ Sign In to the Original Account
1. Sign out of the account currently open in Search Atlas.
2. Sign in using the login details associated with your original Search Atlas account.
3. Check whether your previous projects, campaigns, and settings are visible.
If you originally joined through a team invitation, use the email address that received the invitation. A different
login may open a separate workspace with no previous data.
👥 Check Your Team Workspace
If you can sign in but your work is missing, confirm that you are viewing the correct team workspace. Open the Avatar
Menu (👤) from your avatar in the top-right corner, then select Team Members. Review the team and account information
shown there and confirm that you are using the workspace connected to your earlier work.
💳 Reactivate the Existing Account
Do not create another trial if you are trying to restore an older account. First, sign in to the original account and
check whether reactivation or subscription options are available there. Reactivating the original account is the best
way to preserve access to its existing projects and data.
🛠️ If Your Data Is Still Missing
- Confirm that you used the original login email.
- Check whether you previously worked in a different team workspace.
- Avoid creating additional trials, which can make it harder to identify the original workspace.
- Gather the original account email, workspace name, and approximate dates of your previous activity.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate
to be instantly connected with a member of our team.
