🔍 Identify the Charge
Check your billing history to confirm the unauthorized $199 Growth plan charge. Note the date and payment method used.
⚙️ Cancel the Subscription
You can cancel the subscription yourself from the dashboard: click your Avatar Menu (👤) → Billing → Services, then open the ⋮ (three-dot) menu on the plan and choose Cancel. A confirmation/retention step will appear before the final confirmation. After cancelling, access continues until the end of the current billing period, and a pending cancellation can be reversed from the same place using Activate. Contacting support is optional, not required.
📋 Request a Refund
Once the subscription is cancelled, we will initiate a refund using our standard Refund Request Template. The refund will be issued to your original payment method.
⏱️ Refund Timeline
Refunds typically reflect in your account within 5–10 business days after processing. You will receive a confirmation with the refund amount and method.
🛡️ Prevent Future Issues
Review your subscription settings regularly. Upcoming improvements include a 48-hour cooling-off period and clearer cancellation confirmation to avoid accidental charges.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.