Billing: Other Questions

🚫 Fix the Billing Not Active Content Error

🔍 What Is This Error? The billing_not_active — Refresh Page error appears when Search Atlas cannot confirm your billing status at the moment of generating content. This can happen even if your account shows an available credit balance and you have recently purchased credits or a subscription. The error is a billing-state verification issue, not a credit shortage. ⚙️ Why Does This Happen? This error is typically caused by a billing status sync issue. After a purchase or plan change, your billing state may not have updated across all platform services yet, causing the platform to temporarily block content generation even though your account is in good standing. 🛠️ What to Do When You See This Error Because this error reflects a backend billing sync issue rather than a problem you can resolve directly, the recommended step is to escalate to the support team. When reaching out, please have the following ready so an agent can investigate quickly: - Your workspace or project name - The exact error message displayed - The approximate time and date the error first appeared - Any recent billing changes (new purchase, plan upgrade, etc.) 📊 Verify Your Account Status Before Escalating To confirm your account is in good standing before escalating: - Check that your credit balance is visible and greater than zero in your account settings. - Confirm your subscription status has not lapsed by reviewing your billing details in your account settings. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📰 Track and Release Pending Publication Media Payments

📋 Overview When you publish press releases through Search Atlas via Publication Media, payments for each placement are held in a pending state until specific verification steps are completed. This article explains how the payment hold process works and what to do if your funds remain pending after you have met the requirements. 🔍 Why Payments Are Held Search Atlas holds publication payments until the following conditions are confirmed: - The target website has been successfully verified according to Publication Media's requirements. - The press release placement has been reviewed and approved by the Search Atlas team. This process protects both publishers and customers by ensuring placements are live and verified before funds are transferred. 📊 Check Your Publication Payment Status You can review the status of your press release placements directly inside the platform. If you are unsure where to locate your payment status, our support team can point you to the correct location in your account. If a payment is still showing as pending after verification is complete, note the total amount and the number of remittances involved before contacting support. ✅ How to Request a Payment Release If you have completed website verification as required by Publication Media and your payment is still showing as pending, follow these steps: 1. Confirm that all required websites have been verified within your account. 2. Note the exact pending amount and the number of remittances involved (for example: $295 across three remittances). 3. Take a screenshot of the affected placement's current status if possible. 4. Contact the Search Atlas support team with this information so they can manually review and release the pending payment on the backend. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Resolve OTTO Billing Discrepancies and Account Escalations

🔍 Overview Some Search Atlas customers on legacy or Founder plans have experienced billing discrepancies related to OTTO SEO charges, including unexpected price increases, duplicate charges, or custom pricing not appearing correctly after platform migrations. This article explains what happened and how to get your account reviewed if you are still affected. ⚠️ Known OTTO Billing Issues Our engineering team has identified and worked to resolve billing issues that affected a subset of customers. Common issues include: - Unexpected price increases: Some customers saw their OTTO charges increase without making any plan changes, which may be connected to migration or billing configuration errors. - Duplicate or incorrect charges: Some accounts were charged incorrectly for OTTO site activations or add-ons due to billing errors. - Custom or negotiated pricing not reflected: Customers with custom OTTO pricing may have seen incorrect amounts displayed after account or platform changes. - Canceled add-ons continuing to charge: In some cases, canceled OTTO add-ons continued to generate charges past the expected end date. If your account was affected by any of these issues, our team can review your billing history and apply corrections or eligible credits where appropriate. 📋 How to Review Your Current Billing To check whether your billing matches your expected pricing, locate your invoices and billing history within your account settings. Compare the amounts charged against the pricing you originally agreed to, noting any invoice dates and amounts that appear incorrect before contacting support. 💰 Legacy and Founder Rate Pricing Customers on legacy plans retain their original pricing as long as their subscription remains active and unmodified. Pricing changes should only occur if you voluntarily upgraded, downgraded, or made changes to your plan. If your legacy or Founder rate was altered without your request, this may be connected to one of the billing issues described above. Our team can review your account history and restore the correct rate where applicable. 📞 How to Escalate Your Account If you believe your account has been incorrectly billed or your legacy pricing has not been restored, please escalate directly to our support team. When reaching out, have the following ready: - Your account email and project or site name - The specific charge amount and date in question - A description of the pricing you originally agreed to - Any relevant invoices or screenshots showing the discrepancy Having this information ready will allow our team to locate your account records and resolve the issue efficiently. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 White-Label Billing, Ownership Transfer & Downgrade Guide

📋 Overview This article covers the most common billing and account management questions for customers using Search Atlas with a white-label configuration. It explains unexpected charges, how to remove the white-label add-on, how to transfer account ownership, and how to downgrade your plan correctly before your next renewal date. 💰 Why Is My Bill Higher Than Expected? If you are on the PRO plan at $399/month but see a charge of $537.60/month, the difference is caused by the White-Label add-on being active on your account. The White-Label add-on is a separate, billable feature that is added on top of your base plan price. Common reasons the add-on may still be active: - It was enabled by a previous account owner and was not removed before ownership changed. - Downgrading your plan does not automatically remove the white-label configuration (this is a known limitation currently being addressed — see the note below). - A white-label child account exists on your account, keeping the add-on in an active state. Known platform behaviour: At this time, downgrading from a PRO or Agency plan to Growth or Starter does not automatically deactivate your white-label configuration. Our engineering team is actively working on auto-deactivation logic for this scenario. Until that change is live, you must manually remove the white-label setup before or alongside your downgrade. 🗑️ How to Remove the White-Label Add-On To stop being charged for white-label, you must remove any active white-label child accounts and disable the white-label configuration on your account. Follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to the White-Label Agency Hub from the left sidebar. 3. Locate any existing white-label child accounts listed under your agency. 4. If a child account cannot be deleted directly, contact support via the chat widget (details at the bottom of this article) — our team can manually detach or convert the child account on your behalf. 5. Once all child accounts are removed, disable the white-label configuration from the same hub screen. 6. Confirm that the add-on no longer appears on your billing summary. Important: If the delete option is greyed out or unavailable for a child account, this is a known issue. Do not create a duplicate account or a second subscription to work around it — contact support instead. 🔄 How to Transfer Account Ownership If the Search Atlas account login email and Stripe billing are registered under a previous owner's details, you will need to update both before you have full control of the account. To transfer ownership: 1. Go to the top-right corner of the platform and click your avatar. 2. Select Team Members (or navigate directly to /settings). 3. Invite the new owner's email address as a team member and assign them the Admin role. 4. Once the new owner has accepted the invitation and can log in, contact support to request the following: - Transfer of the primary login email to the new owner's address. - Update of the Stripe billing contact to the new owner's email. Note: Login email changes and Stripe contact transfers require manual action by our support team for security purposes. You cannot complete this step from the settings panel alone. ⬇️ How to Downgrade From PRO to Growth You can downgrade your plan before your next renewal date to avoid being charged at the higher rate. Follow these steps carefully to avoid accidentally creating a second subscription: 1. First, remove your white-label add-on and child accounts as described above. Attempting to downgrade while white-label is active may result in errors or incomplete plan changes. 2. Go to your Billing & Subscription settings. 3. Select the Growth plan and confirm the downgrade. 4. Do not sign up for a new account or a new subscription — all changes must be made within your existing account. 5. Verify that your new plan and updated billing amount are reflected in your account dashboard before your renewal date. If you need to complete this before a specific renewal date (for example, September 26), we strongly recommend initiating the process at least 48 hours in advance and confirming with support that all changes are saved correctly. ⚠️ Common Mistakes to Avoid - Do not create a second subscription to fix billing issues — this will result in double charges. - Do not downgrade without removing white-label first — the add-on may remain active and continue to generate charges. - Do not assume a plan downgrade cancels the white-label add-on — these are managed separately at this time. 🛠️ Still Need Help? If you are unable to delete a child account, need a login or Stripe email transferred, or want our team to confirm your downgrade before your renewal date, we are here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧾 API Press Release Billing and Distribution Explained

📋 Overview When you submit a press release through the Search Atlas API, charges and distribution follow a specific sequence. This article outlines what to expect and what information to have ready if you need support. 💳 Questions About Charges If you are unsure whether your press release has been charged, or when a charge is applied during the submission process, our support team can look up the status of your order directly. To help us investigate quickly, please have the following ready: - Your press release ID or order reference - The API request details (endpoint used, timestamp of submission) - Any confirmation or error messages returned by the API 🔄 Questions About Refunds If you believe a refund should have been issued for a failed or incomplete press release distribution, our team will need to review the order on our end. Please be prepared to share: - The press release ID - The date and time of the original submission - Any error messages or failure notices you received ⚠️ Questions About Source Page Errors If your press release returned a source page error during syndication, our support team can help identify the cause. When reaching out, include: - The exact error message returned - The URL or domain included in your API request - The timestamp of the failed submission 📞 Need Help? Because the specifics of API press release billing, refunds, and distribution errors depend on your individual order details, a member of our team will need to review your case directly. Please gather the relevant information listed above before reaching out so we can assist you as efficiently as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix OTTO Billing and Slider Issues

💡 Overview OTTO billing and slot displays can occasionally show outdated information after reducing your OTTO allocation. For example, your account may have been reduced by two slots, but the billing page may still display the previous charge of $630 instead of the amount for nine slots. 🔍 Why the amount may look incorrect Billing and quota updates may not appear everywhere at the same time. A temporary display issue can cause the following: - The previous slot count remains visible after a reduction. - The billing amount does not immediately reflect the updated number of slots. - A top-up window shows an incorrect price or does not clearly show the amount already owned. These are display or synchronization issues and do not necessarily mean your account was charged incorrectly. ✅ Check your current OTTO allocation 1. Open OTTO SEO from the left sidebar. 2. Select All Sites to review the sites assigned to OTTO. 3. Check the active site count and confirm that the reduced slots are no longer assigned. 4. Open Overview and use Scan if the page appears out of date. 5. Refresh the page, then review the billing or top-up information again. 💰 Understanding a charge after reducing slots Your expected charge should be based on the active OTTO slots after the reduction is fully applied. If you should have nine slots but still see a charge based on eleven, allow time for the billing display and account quota to synchronize. Do not purchase additional slots while the displayed amount is being corrected. First confirm the active slot count and check whether the amount updates after refreshing. 🛠️ Fix the slider display issue If the OTTO slider, slot selector, or related controls appear stuck or display unexpected values: 1. Refresh the page. 2. Return to OTTO SEO → All Sites, then reopen the relevant OTTO settings. 3. Confirm the active and frozen site counts before changing the slider. 4. Make one change at a time and wait for the update to finish. 5. Check the displayed slot count and billing amount again. If a slider or other page control behaves incorrectly across multiple refreshes, avoid repeated changes. The issue may be limited to the interface display rather than your actual allocation. 📋 What to include when reporting a mismatch If the charge and active slot count still disagree, record the following before contacting support: - The number of slots you expect to have. - The number of active slots shown in OTTO SEO → All Sites. - The amount displayed on the billing or top-up screen. - When the slot reduction was completed. - A screenshot showing the mismatch, if available. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚠️ Troubleshooting Invalid Search Secrets Orders

This article explains how to check your Summit upgrade, locate the Search Secrets Pack, and document an invalid-order error for resolution. 📍 Where to Find It Open the Avatar Menu (👤) from your avatar in the top-right corner, then open Billing. Use the Plans & Top-ups tab for your Summit upgrade and the Services tab for the Search Secrets Pack. 🛠️ Step-by-Step 1. Open Billing → Plans & Top-ups and confirm whether your Summit upgrade is active, pending, or incomplete. 2. Open the Services tab and use Search to look for Search Secrets Pack. 3. If the pack is unavailable or the order shows Invalid order, do not repeatedly resubmit the purchase. 4. Record the exact error message, the email on the account, your Summit upgrade status, the attempted purchase date and time, and any order or transaction ID shown. 5. Open the platform chat widget, type human teammate, and provide those details so the team can investigate the failed order. ✅ How to Confirm It Worked Your fix is complete when the Summit upgrade shows the expected active status and the Search Secrets Pack appears as available or purchased without the invalid-order message. If either status is still missing, share the exact error details with the human teammate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Summit Platinum Billing and Plan Mismatches

🔍 Overview Some customers who purchased the Summit Platinum plan through the special offer experienced one or more of the following issues: - Their account was billed $199/month for a Growth plan instead of reflecting the Platinum upgrade - The 30-day unlimited quota and associated Platinum benefits were not applied - Promo codes or HDC (HyperDrive Credits) allocations were missing from their account - Multiple active subscriptions appeared on their account simultaneously - Duplicate or unexpected charges appeared on their billing statement These issues were caused by a known technical conflict in how the Summit offer interacted with certain legacy and annual plan configurations during checkout. All related issues have been identified and resolved on our end. If your account is still affected, follow the steps below. ✅ What Was Causing This The Summit Platinum offer used a dual-tier checkout system that stacked on top of existing subscriptions. For customers on White Label Legacy plans or annual billing cycles, this process could trigger unintended outcomes: - Multiple active subscriptions were created instead of upgrading the existing one - The migration add-on cleanup that runs after purchase fired incorrectly, causing billing events to be recorded as cancellations rather than upgrades - Customers on an annual plan who purchased the same annual Summit offer were not handled correctly by the checkout flow, resulting in plan mismatches - Promo codes and HDC allocations were not automatically applied when duplicate subscriptions were detected Our engineering team has shipped fixes for all of the above scenarios. No further action is required on your part to prevent this from happening again. 🛠️ How to Check Your Account Status Before contacting support, verify the following in your Search Atlas account: 1. Go to Avatar Menu (👤) (Avatar Menu (👤), top-right) → Billing and confirm your current active plan displays Platinum 2. Check that your 30-day unlimited quota is reflected under Avatar Menu (👤) (Avatar Menu (👤), top-right) → Billing → Plans & Top-ups (Total Quota values, with a 'Quota model details' button) 3. Navigate to Billing → Plans & Top-ups to confirm any HDC allocations or promo credits have been applied 4. Review your billing history to identify any duplicate or unexpected charges If everything looks correct, no further action is needed. If you still see a mismatch or missing benefits, continue to the next section. 📋 What Information to Have Ready To resolve your issue as quickly as possible, gather the following before reaching out: - The email address associated with your Search Atlas account - The date of your Summit Platinum purchase - A screenshot of your current plan shown in Avatar Menu (👤) (Avatar Menu (👤), top-right) → Billing - A screenshot or description of any duplicate charges, including the amounts and dates - Any promo codes you received but were unable to apply ⚡ What Our Team Will Do When you contact support with the information above, a teammate will: 1. Verify your purchase and confirm the correct Platinum entitlements 2. Manually apply any missing HDC credits or promo code benefits to your account 3. Remove any duplicate or incorrect subscriptions from your account 4. Coordinate a refund for any duplicate charges if applicable, processed back to your original payment method 5. Confirm your 30-day unlimited quota is active and correctly attributed Refunds, when applicable, are typically processed within 5–10 business days depending on your payment provider. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔢 OTTO Pixels: Overview, Billing, and Verification

🤖 What Is an OTTO Pixel? An OTTO pixel is a small tracking script that Search Atlas places on a website when you connect it to OTTO, our OTTO SEO automation engine. The pixel allows OTTO to collect on-site performance data—such as crawl signals, indexing status, and engagement metrics—so it can make informed, automated SEO decisions for that domain. Every domain you activate under OTTO receives one pixel. Think of it as the bridge between your live website and OTTO's automation layer. 📊 How OTTO Pixels Relate to Your OTTO Sites Quota OTTO pixels are not billed as a separate line item. They are tied directly to your OTTO Sites quota—the number of domains you are allowed to activate under OTTO on your current plan. - Each activated OTTO site consumes one slot from your OTTO Sites quota. - Each activated site automatically has one OTTO pixel deployed to it. - Your pixel count therefore equals your number of active OTTO sites. In practice, if you have 3 active OTTO sites, you have 3 OTTO pixels in use. You are billed for the OTTO Sites slots included in your plan, not for pixels individually. 🔍 How to Verify Your OTTO Pixel Count You can check exactly how many OTTO pixels (active sites) you have at any time directly inside the platform. 1. In the left sidebar, navigate to OTTO SEO, then open SEO Automation (URL: /seo-automation-v3). 2. You will see a list of all domains currently connected to OTTO. 3. Each domain shown with an active status has a pixel deployed. Count the active domains to confirm your pixel count. 4. The header or quota indicator on this page also displays how many OTTO Sites slots you have used versus your plan limit (for example, 3 / 5 OTTO Sites). If you need to confirm that a pixel is correctly installed on a specific domain, navigate to that domain's OTTO dashboard. A pixel status indicator will confirm whether the script is detected and firing correctly on the live site. 💳 Billing Implications and Plan Tiers Because pixels map one-to-one with OTTO Sites, your billing exposure is determined entirely by your plan's OTTO Sites allowance and how many you have activated. - Within quota: If your active site count is at or below your plan limit, there are no additional charges related to pixels. - Exceeding quota: If you attempt to activate more sites than your plan allows, you will be prompted to upgrade your plan or deactivate an existing site before proceeding. - Deactivating a site: Removing a domain from OTTO releases that slot back to your quota and stops the pixel from firing. This takes effect immediately. To review your current plan tier and OTTO Sites allowance, click your Avatar (top-right) and open Billing → Plans & Top-ups → Your Plan and Credits → OTTO SEO → OTTO Sites (e.g. 3/4). Your plan details will list the total number of OTTO Sites included. ❓ Common Questions - Are pixels a paid add-on? No. They are included automatically with every OTTO Sites slot on your plan. - Can I have a pixel without an active OTTO site? No. Pixels only exist for domains that are actively connected to OTTO. Deactivating a site removes the pixel. - Why does my pixel count not match what I expected? Check whether any domains were deactivated or if a site connection was removed. Only domains showing an active status in the OTTO SEO V3 section have pixels deployed. - Does the pixel affect my website's performance? The OTTO pixel is lightweight and asynchronous, designed to have negligible impact on page load speed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Billing Reviews and Payment Suspensions Explained

🔍 Overview If you have experienced platform issues, unresolved support tickets, or service disruptions that have affected your ability to use Search Atlas, you may be eligible for a billing review. This article explains what qualifies for consideration and the steps to take to request relief on your account. 📋 What Qualifies for a Billing Review Search Atlas takes service disruptions seriously. The following situations may be considered for a billing adjustment or temporary payment suspension: - Ongoing platform bugs that prevent core features from functioning as expected - Multiple unresolved support tickets spanning an extended period (for example, issues reported since a specific date that remain open) - Significant degradation of service that limits your ability to complete key workflows - Repeated poor support experiences that were not resolved in a timely manner Each case is reviewed individually. Submitting a request does not guarantee an automatic waiver or suspension, but all escalated billing concerns receive a formal review from our team. ⚙️ How Billing Reviews Work When you contact our support team to request a billing review, a teammate will look into your account and the issues you have reported. Based on that review, they will work with you to determine an appropriate resolution, which may include a credit, a charge waiver, or a temporary payment suspension. Our team will communicate the outcome to you directly. ⏸️ Account Suspension vs. Charge Waiver It is important to understand the difference between these two options so you can describe what you need when you reach out: - Charge waiver: A credit applied to your account for a billing period affected by service issues. - Payment suspension: A temporary hold on upcoming charges while an issue is being investigated. - Account cancellation: A permanent closure of your account. This is a separate process and cannot be reversed once completed. Our team will help you choose the option that best fits your situation. 📝 What to Have Ready When You Escalate To help our team process your billing review as quickly as possible, please have the following information ready before reaching out: - Your account or project name as it appears in Search Atlas - The specific dates or billing periods affected by the service disruption - A list of open or unresolved support ticket numbers related to the issue - A brief description of how the disruption impacted your use of the platform (e.g., which features were unavailable or broken) - Any screenshots or error messages you have saved that document the issue Having these details on hand will allow our team to locate your account history and assess your case without delays. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Common Account and Billing Issues

🔍 Overview Billing and account issues can occasionally occur due to payment method errors, subscription sync delays, or plan change processing problems. This article covers the most common billing scenarios and what you can do to resolve them quickly. 💳 Payment Method Not Accepted or Missing If you are unable to add a payment method or your saved card is no longer appearing, this may be caused by a sync issue between your account and our payment processor. - Try a different card or payment method if your current one is being declined. - Clear your browser cache and attempt to add the payment method again in a fresh session. - Check that your billing details (name, address, card number) are entered exactly as they appear on your bank statement. - If the issue persists after trying the above steps, this may require manual account correction by our team. 📋 Account Still Showing Wrong Plan After Payment In some cases, a successful payment may not immediately reflect the correct plan in your account. Your dashboard may still prompt you to choose a plan or show the previous plan tier. 1. Wait up to 10 minutes and refresh your browser — billing sync can occasionally take a few minutes to process. 2. Log out of your account completely, then log back in to trigger a fresh session. 3. Navigate to Avatar Menu (👤) (top-right avatar) → Billing → Plans & Top-ups to confirm which plan is currently active. 4. If your account still does not reflect the correct plan after 10–15 minutes, contact our support team for immediate manual correction. ⚠️ Charged for the Wrong Plan After a Downgrade If you recently downgraded your subscription and were charged at your previous, higher plan rate, do not worry — our team can investigate and correct this. - Note the date you requested the downgrade and the charge date from your bank or email receipt. - Have your account email address ready when you contact support. - Our team will verify the downgrade request, confirm the correct billing amount, and arrange any applicable adjustment. 🔄 Quota Top-Up or Seat Changes Not Reflected If you have purchased additional quota, upgraded seats, or made other add-on purchases that are not showing in your account, this is a known sync issue that requires manual verification. - Confirm the purchase by checking your email for a payment receipt from Search Atlas. - Refresh your account and check the relevant section (seats, quota usage) in your settings. - If the update has not applied within 15 minutes of a confirmed payment, escalate to our support team with your receipt details. 🛠️ General Troubleshooting Steps Before contacting support, try these quick fixes for most billing-related problems: 1. Hard refresh your browser using Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). 2. Try a different browser to rule out browser-specific issues. 3. Disable browser extensions, especially ad blockers, which can interfere with payment forms. 4. Check your email inbox for any payment confirmation or account notification from Search Atlas. 5. Review your account settings via the top-right Avatar Menu (👤) to confirm your current plan and billing status. 📞 When to Contact Support Some billing issues cannot be self-resolved because they require direct access to your account records or payment processor settings. Contact our team immediately if: - You were charged an incorrect amount and need a billing adjustment. - Your payment was confirmed but your plan has not updated after 15 minutes. - You are unable to add any payment method despite trying multiple cards. - Your account appears cancelled or restricted despite an active subscription. - Purchased quota, seats, or add-ons are not reflected in your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Billing Relief Options During Service Disruptions

🔍 Overview If you have experienced ongoing platform issues or service disruptions that have affected your ability to use Search Atlas, you may be eligible for a billing review, a payment deferral, or a temporary account suspension. This article explains your options and how to request them quickly. ⚠️ What Qualifies for a Billing Review A billing review may be appropriate when one or more of the following apply: - You experienced verified platform outages or technical disruptions that prevented normal use of the product. - Core features were unavailable or significantly degraded for an extended period. - You submitted support requests related to the disruption that were not resolved in a timely manner. - The disruption began on or around a specific, documented date (for example, July 3 or later). Our team reviews each case individually. Having clear details ready — such as the dates affected, the features impacted, and any prior support conversations — will help us process your request faster. 💳 Billing Relief Options Available to You Depending on your situation, the following options may be available: 1. Charge waiver or credit: If a disruption significantly limited your access to the platform, our billing team can assess whether a full or partial waiver of your next charge — or an account credit — is appropriate. 2. Payment deferral: If you need more time before your next billing cycle is processed, we can review a short-term deferral while your issue is being investigated or resolved. 3. Account suspension: If you prefer to pause your account temporarily rather than continue paying during an unresolved disruption, our team can assess suspension eligibility based on your plan and account standing. Please note that billing relief decisions are made on a case-by-case basis and are not automatically applied. You must submit a request through our support team. 📋 What to Prepare Before Reaching Out To help our team resolve your request as efficiently as possible, have the following information ready: - Your account email address and plan name. - The date the disruption started and whether it is still ongoing. - A brief description of which features were affected and how. - Any previous support ticket numbers or chat references related to the issue. - Your preferred resolution: waiver, credit, deferral, or suspension. 🛠️ How to Submit Your Request Our billing and account teams do not accept requests by phone or email. All billing review and suspension requests must be submitted through the live chat widget inside the platform. Follow these steps: 1. Log in to your Search Atlas account. 2. Locate the chat widget in the bottom-right corner of the platform. 3. Type human teammate to be connected directly with a member of our team. 4. Explain that you are requesting a billing review or account suspension due to a service disruption, and share the details you prepared above. Our team will review your case, confirm any verified disruptions on our end, and follow up with the outcome of your request — typically within one business day. ⏱️ What Happens After You Submit Once your request is received, here is what to expect: - A team member will review your account history and cross-reference it with any known platform incidents during the reported period. - If a disruption is confirmed, your billing relief option will be applied or scheduled before your next charge date where possible. - You will receive confirmation of the outcome via the chat conversation or your account dashboard. - If your request requires escalation to the billing department, the agent will set a clear expectation for response time. 💡 Tips to Avoid Future Billing Surprises - Report issues as soon as they begin — early documentation strengthens your case for billing relief. - Keep a note of your billing cycle date so you know when to act if a disruption is ongoing near your renewal date. - Check the Search Atlas status page or in-app notifications for updates on known incidents. 🙋 Need Immediate Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolve Billing Issues Without a Phone Call

💡 Why We Don't Offer Phone Support We know billing questions can feel urgent, and speaking with someone directly seems like the quickest fix. However, Search Atlas handles all support — including billing — through our in-platform live chat. This lets our team pull up your account details instantly, share screenshots, send links, and keep a written record of every resolution. In most cases, live chat gets you a faster, more accurate answer than a phone call would. 🔍 Common Billing Issues We Can Solve Quickly Our support team is fully trained to resolve billing questions in real time. Here are the most common issues customers reach out about: - Incorrect charges or unexpected amounts — We can review your billing history and explain every line item. - Subscription plan discrepancies — If your account features don't match what your plan should include, we can investigate and correct this. - Payment failures or expired card errors — We'll help you update your payment method and confirm your subscription is active. - Billing system errors — Our team has visibility into real-time billing data and can identify and escalate technical issues on your behalf. - Under-billing or over-billing concerns — We can audit your account charges and apply corrections where needed. 🛠️ How to Update Your Billing Information If you need to update a payment method or review your current plan before contacting support, follow these steps: 1. Log in to your Search Atlas account. 2. Click your Avatar Menu (👤) in the top-right corner of the dashboard. 3. Select Billing from the dropdown menu. 4. Go to Plans & Top-ups and review your current plan, next billing date, and payment method on file. 5. Click Add Payment Method to add or change a card. 6. Save your changes and confirm the update was successful. If you don't see the option you need, or something looks incorrect on this page, contact our support team right away (see below). 📊 What Information to Have Ready To help our team resolve your billing issue as quickly as possible, have the following ready before you open a chat: - The email address linked to your Search Atlas account - The approximate date of the charge or issue you're seeing - The amount charged (if disputing a specific transaction) - A brief description of what you expected versus what happened The more context you provide upfront, the faster our team can investigate and resolve your issue — often in a single conversation. 💬 How to Reach a Human Right Now You do not need a phone number to speak with a real person on our team. Our live chat connects you to a human support teammate in real time, during business hours. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Once connected, let the teammate know you have a billing question and share the details listed above. They can view your account, check your billing history, and resolve most issues during the same conversation.

💳 Manage Your Account and Billing Settings

Overview This article covers common account and billing topics in Search Atlas. Because billing configurations vary by account and plan, many questions require a quick check of your account settings or a conversation with our support team who can review your specific account details. Viewing Your Current Plan and Billing Details To review your active subscription, billing cycle, and payment history, click your avatar in the top-right corner and select Billing (/billing). There you should be able to see your current plan tier, next renewal date, and past invoices available for download. Updating Your Payment Method If you need to add or replace a payment method, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab, then use Add Payment Method. Ensure your payment method is valid before your next renewal date to avoid service interruptions. Changing Your Plan If you need to upgrade or downgrade your subscription, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing) for plan management options. Review any confirmation details carefully before finalising a change, as timing and proration rules may vary by plan. Managing Team Members and Seat Access If your billing question relates to user seats or team access, click your avatar in the top-right corner, select Settings (/settings), and open the Team Members tab. Adding team members may affect your billing depending on your plan's seat limits. Review your plan details before making changes. Common Billing Questions - I was charged unexpectedly. Check your billing history by clicking your avatar in the top-right corner and selecting Billing (Activity Log / Invoices tabs). Charges typically correspond to plan renewals, upgrades, or seat additions. If you cannot identify the charge, contact our support team with the date and amount of the charge so we can investigate. - My payment failed. Click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab to update your payment method via Add Payment Method. If the issue persists after updating, contact support with your account name and the date the failure occurred. - I need a VAT invoice or receipt. Download invoices directly from the Billing section (Avatar → Billing). If you need a specific invoice format or have a billing document request, contact our support team with your account details and what you require. - I want to cancel my subscription. Navigate to Avatar → Billing for self-serve options. If you cannot locate a cancellation option or need assistance, contact our support team directly and have your account name and the reason for cancellation ready. - I have a billing discrepancy or dispute. Gather the relevant invoice details, dates, and amounts and contact our support team so they can review your account and resolve the issue. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Growth Plan Billing Sync and Payment Issues

🔍 Understanding the Billing Sync Issue Sometimes your Search Atlas dashboard may display your Growth Plan as active while the underlying billing system registers it as cancelled. This mismatch is usually caused by one of the following: - A payment method that was declined or expired at the last renewal attempt - A temporary sync delay between the payment processor and your account dashboard - An incomplete plan upgrade or reactivation that did not fully process When this conflict exists, your account may appear functional on the surface but key features — including OTTO SEO integration — may stop working or become restricted. ⚠️ Symptoms to Watch For - Dashboard shows your Growth Plan as active, but you receive a cancellation notice or email - You are not being charged on your expected billing date - OTTO SEO is disconnected, unresponsive, or showing errors - Feature access feels inconsistent or certain tools are suddenly unavailable 🛠️ Step-by-Step: How to Resolve the Issue 1. Check your billing status: Go to Avatar (top-right corner) → Billing in your Search Atlas dashboard. Look for any warning banners, past-due notices, or a status that contradicts what you expect. 2. Review your payment method: Navigate to Avatar (top-right) → Billing → Plans & Top-ups (Add Payment Method) and confirm your card or payment details are current. Look for expiry dates, incorrect billing addresses, or cards flagged by your bank. 3. Update or re-enter your payment method: Remove the existing payment method and add a new one (or re-add the same card with refreshed details). Save the changes and confirm the update is accepted. 4. Manually trigger a payment retry: If a past-due invoice is listed under Avatar (top-right corner) → Billing → Invoices, click Pay Now to retry the charge immediately. A successful payment should resync your plan status within a few minutes. 5. Reactivate your plan if needed: If your plan still shows as cancelled after payment, go to Avatar (top-right) → Billing → Plans & Top-ups (Billing) and select Reactivate Plan. Follow the on-screen prompts to confirm your Growth Plan. 6. Reconnect OTTO SEO: Once your billing status is confirmed as active, go to the OTTO SEO section of your dashboard. If it is still disconnected, click Reconnect or toggle the integration off and back on to refresh the connection. 7. Clear your browser cache: After making any billing changes, do a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) or clear your browser cache to ensure the dashboard reflects the latest account status. 💡 Why Your Card May Have Been Declined Even a valid card can be declined for reasons unrelated to your balance. Common causes include: - Your bank flagging the charge as unusual or from an unfamiliar merchant - International transaction restrictions on your card - Temporary holds or fraud prevention blocks placed by your bank - The billing address on file not matching your bank records If your card is being declined, contact your bank to confirm there are no blocks on the transaction, then retry the payment inside Search Atlas. 📊 What Happens to Your Data During a Sync Issue Your projects, reports, and saved data are not deleted during a billing sync issue. They remain stored in your account and will be fully accessible again once your subscription status is successfully reactivated. OTTO SEO campaigns may pause automatically but will resume from where they left off after reconnection. 🚀 Preventing This Issue in the Future - Keep your payment method up to date, especially before card expiry dates - Enable billing notifications in Settings → Notifications so you receive advance warnings before a renewal attempt - Check your billing dashboard periodically to catch any pending invoices early 🙋 Still Seeing the Problem? If you have followed all the steps above and your Growth Plan status is still mismatched, your OTTO integration remains broken, or you are unsure which invoice to pay, our support team can investigate the account-level sync directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Token Refresh Delays After Billing

🔍 What Is This Issue? After your billing date, you may occasionally notice that your account still shows zero tokens even though your subscription is active. This happens when there is a short delay between your payment being processed by your bank or card provider and Search Atlas receiving confirmation of that payment. Until confirmation is received, the platform cannot automatically trigger a token refresh. This is a temporary situation and does not mean your subscription has lapsed or that there is a problem with your account plan. ⚙️ Why Does This Happen? Token balances are refreshed automatically once a successful payment is confirmed. Delays can occur for several reasons: - Bank processing times: Some banks and card networks take extra time to authorise and settle a transaction, especially around weekends or public holidays. - Card verification checks: Your bank may place a brief hold on the payment while it runs fraud or verification checks. - Billing retry cycles: If an initial charge attempt did not go through, the billing system will retry automatically. Tokens are only refreshed after a successful charge is confirmed. - Timing of the billing run: Payments are processed in batches. If your renewal falls at the edge of a billing cycle, there may be a short window before the system updates your token balance. ✅ What You Should Do First 1. Wait up to 1 hour. Most delays resolve automatically once payment confirmation is received. Check your token balance again after a short wait. 2. Check your payment method. Log in to your Search Atlas account, go to Avatar (top-right) → Billing → Plans & Top-ups, and confirm your card or payment method is valid, not expired, and has no outstanding issues. 3. Review your billing history. In the Top-right corner (avatar) → Billing → Invoices tab, check whether the latest invoice shows a status of Paid or Pending. A pending status means the payment has not yet been confirmed. 4. Check with your bank. If your invoice shows pending for more than a few hours, contact your bank or card provider to confirm there are no holds or declines on the transaction. 🚀 How to Trigger a Manual Token Refresh If your payment shows as Paid in your billing history but your tokens have still not refreshed after 1 hour, you can request a manual refresh from our support team. This is the fastest way to restore full access to your account without waiting for the next automated cycle. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 🛠️ How to Prevent This in the Future - Keep your payment method up to date. An expired card is the most common reason a payment does not process on time. Update your card details in Avatar (top-right) → Billing → Plans & Top-ups before your renewal date. - Use a card with sufficient funds or credit. Ensure your account has enough available balance to cover the subscription charge on your billing date. - Enable bank notifications. Turn on transaction alerts with your bank so you are immediately aware if a payment is declined or held. - Check your billing date in advance. You can find your next renewal date in the Top-right corner (avatar) → Billing → Plans & Top-ups tab of your account settings. Plan ahead if you know your card is due to expire soon. 📊 Summary Token refresh delays after billing are almost always caused by a short lag between payment submission and payment confirmation. In most cases, waiting up to one hour resolves the issue automatically. If your invoice shows as paid and tokens are still not available, our support team can apply a manual refresh immediately. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding OTTO Allocation, Billing, and Account Escalations

🔍 Overview This article explains how OTTO site allocation works, how billing structures are reviewed for legacy or Founder-rate accounts, how Universal Credits are assigned, and what to expect when you have an open account escalation. If you have a complex multi-issue escalation — such as a pricing rate review combined with a credits allocation request — this guide will help you understand the process and set clear expectations. ⚙️ How OTTO Site Allocation Works OTTO SEO is Search Atlas's AI-powered on-page automation engine. Each subscription plan includes a defined number of active OTTO sites — these are websites on which OTTO can actively deploy and manage SEO optimizations. - Active sites consume one OTTO slot each. You can view and manage your active sites within your account. - If you need more active site slots than your current plan provides, you can upgrade your plan or request a review through the support team. To manage your current sites, you can review and adjust which sites are active within your allocation from within the platform. 📊 Universal Credits: What They Are and How They Are Assigned Universal Credits are a flexible resource pool used across Search Atlas tools — including content generation, keyword research, and other AI-powered features. Credits are allocated based on your subscription plan tier. - Your current credit balance and usage are accessible within your account. - If you believe your credit allocation does not match your plan entitlement, this is reviewable by our support team. - Requests for additional credit allocation outside of standard plan limits require a manual account review. 💰 Founder Rates, Legacy Pricing, and Plan Reviews Search Atlas has offered special pricing to early customers and agency partners, including Founder rates and location-adjusted pricing. These rates are tied to the specific plan terms agreed upon at signup. If you are on a legacy or Founder-rate plan and have noticed a pricing change, here is what you should know: 1. Pricing changes on legacy plans are rare but may occur when a plan is modified, a subscription lapses and is renewed, or promotional terms expire. 2. Restoration of a previous rate requires a manual review by our billing team, who will verify the original terms and determine eligibility for reinstatement. 📋 What to Have Ready When Escalating Because OTTO allocation, billing structure, and pricing restoration issues require backend review, our team will need specific information to assist you efficiently. Please have the following ready when you reach out: - Your account email address and the name of your workspace or project - A description of the issue — for example, whether it relates to site allocation, a credits discrepancy, or a pricing rate change - Any relevant screenshots or details about when the issue began If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Billing & Account Management FAQ

Update your plan, add team seats, manage payments, and resolve billing issues — all from the Search Atlas Billing panel. 📈 How to Upgrade Your Plan You can upgrade at any time. Upgrades take effect immediately and prorate automatically. 1. Click your avatar (👤) in the top-right corner. 2. Select Billing from the dropdown. 3. Click Change Plan. 4. Select the plan you want and confirm the upgrade. Important: Use the email address associated with your Search Atlas account at checkout. Using a different email creates a duplicate account and your new subscription will not link to your existing workspace. Already on an annual plan with a promotional offer? Contact your account manager or support to have the offer applied manually — this cannot be completed self-serve. Plan not updated after 15–30 minutes? Contact support with your payment receipt or Stripe charge ID — some upgrades require manual activation by the billing team. Billing Cycle Impact Upgrading resets your billing cycle to the upgrade date. Prorated charges may apply for the remaining duration of your current cycle. Recently migrated to the new billing system? Your renewal date may appear incorrect for up to 24 hours. If it does not correct itself, contact support with your account email to verify your next billing date. Aligning Your Renewal Date To align your renewal to a specific date, contact support before upgrading — do not rely on timing self-serve upgrades to achieve this. Upgrading a Child Account (White Label Agencies) Agency owners can upgrade child accounts (for example, Starter → Pro) directly from the agency dashboard. Locate the child account, select the new plan, and confirm the upgrade. If the plan still shows Starter after 15 minutes, contact support with the child account ID — a known issue affecting migrated agency accounts requires manual backend correction. 📉 How to Downgrade Your Plan Downgrades take effect at the end of your billing cycle. You retain full access to your current plan's features and limits until the renewal date, when the account automatically switches and any features or seats above the new plan's limit are deactivated. 1. Click your avatar (👤) in the top-right corner. 2. Select Billing from the dropdown. 3. Click Change Plan. 4. Select the plan you want and confirm the downgrade. Your downgrade is confirmed and takes effect at your next renewal date. 👥 How to Add Team Seats Invite a Team Member 1. Click your avatar (👤) → Settings → Team Members. 2. Click + Add Member. 3. Enter the team member's email address. 4. Assign a role: Viewer or Admin. 5. Click Send Invite. The invitee must accept the email invitation before their seat is consumed. Purchase Additional Seats (Top Up) If you have used all seats included in your current plan, go to Billing → Plans & Top-ups → Top Up to purchase more. Additional seats are billed monthly at $35 USD per seat, per month. Each seat allows one additional team member to access your account. 💳 How to Update Your Payment Method Use this to add a new credit card or replace an expired one. 1. Click your avatar (👤) → Billing → Plans & Top-ups tab . Find the Payment Method area on the right side. Click Add Payment Method or Edit . Enter your card details and save. The new card is used for all future renewals. What to Do if a Payment Fails If a charge fails or your account enters quota-deficit after a failed renewal: 1. Go to Avatar (top-right) → Billing → Plans & Top-ups and confirm the card is valid and not expired. 2. Retry the charge from the Billing page. 3. If the account is still inactive after 24 hours, contact support to request a manual charge. 🧾 How to View or Download Invoices Your full invoice history is available in the Billing panel. 1. Click your avatar (👤) → Billing. 2. Select the Invoices tab. 3. Click Download in the Actions column for any invoice. If no invoices appear, no charges have been processed on the account yet. 📦 How to Purchase Additional Quotas (Top-Ups) Top-ups activate instantly and can be purchased at any time. 1. Click your avatar (👤) → Billing. 2. Scroll to the Quotas section. 3. Click Top Up on the quota you want. 4. Select the amount and confirm payment. Your quota updates immediately after payment. 💡 Why Did My OTTO Sites Cost Change in February 2026? In February 2026, OTTO Sites pricing was adjusted for customers not on gold plans. If you noticed a change to your OTTO Sites cost, this update is the likely reason. For details, refer to the OTTO Sites pricing page, or contact support if you believe a negotiated rate was not honoured on your account. 🛑 How to Cancel Your Subscription You can cancel at any time. Your account stays active until the current billing period ends. 1. Click your avatar (👤) → Billing. 2. Select Services. 3. Click the three vertical dots in the Action column. 4. Click Cancel. You'll retain access to all features until your billing period ends. ⚠️ Common Billing Issues & What to Do A small number of upgrades, renewals, and payment-method changes require manual intervention by the billing team. Find your situation below. Upgrade stuck on Starter or "order processing" Wait 30 minutes for the change to propagate. If the plan has not updated after that time, contact support with your Stripe charge ID or receipt email so the billing team can complete activation manually. Plan not renewed on the expected date Confirm your default payment method under Avatar (top-right) → Billing → Plans & Top-ups is current and not expired. If the plan is not reinstated within 1 hour of the renewal date, contact support to trigger the renewal manually. Billing section not visible or features not enabled after payment This can occur when an account is mid-migration to the new billing system, or when a top-up payment failed. Contact support with your account email and the date of payment so the billing team can complete the activation. Payment-method change caused a failed charge or reduced quota Always add the new card first and confirm it is set as the default before removing the old one. If a charge has already failed and your quota was reduced, contact support to have the charge retried and the quota restored. Duplicate charge Contact support immediately with the two charge amounts, dates, and the last four digits of the card charged. The billing team can verify and process a refund, typically within 3–5 business days. 🚫 Login Redirects Me to the Pricing Page 🎯 You now have everything you need to manage your Search Atlas billing and subscription. If you need further assistance, contact the Search Atlas support team directly.

💳 Investigating Unpaid Remittances and Payment Delays

📋 Overview If you are expecting a payment and it has not arrived after 3–4 weeks, there are several common reasons why a remittance may be held or delayed. This article walks you through the most frequent causes, how to investigate the issue on your end, and when to escalate to our team. 🔍 Common Reasons for Payment Delays - Verification pending: Your account or payment details may still be under review. Payments are held until identity or billing verification is complete. - Incorrect payment information: A mismatched bank account number, routing number, or billing address can cause a remittance to fail or stall. - Minimum payout threshold not met: Some accounts require a minimum balance before a payment is released. Check your account settings for your current threshold. - Outstanding invoice or balance due: If your account has an unpaid balance, outgoing payments may be paused until it is resolved. - Processing delays from payment providers: Third-party payment processors (such as banks or wire transfer services) can introduce delays of 3–7 business days beyond our standard processing window. - Public holidays or weekends: Payments initiated near a public holiday or weekend may take longer to clear through banking systems. ✅ Steps to Investigate Your Delayed Payment 1. Check your payment details: Go to Avatar → Billing → Plans & Top-ups (Add Payment Method) and confirm that your bank account number, routing number, and billing address are accurate and up to date. 2. Review your verification status: Navigate to your profile or billing section and confirm that all required verification steps have been completed. Look for any pending action items or alerts. 3. Confirm your payout threshold: In your billing or payment settings, review the minimum payout threshold. Ensure your current balance meets or exceeds this amount. 4. Check for outstanding balances: Review your invoices to confirm there are no unpaid amounts on your account that may be blocking the release of funds. 5. Review your payment history: Look at your transaction or payment history log to see the status of recent remittances. A status of Pending or Processing means the payment has been initiated but has not yet cleared. 6. Allow for standard processing time: Our standard payment processing window is up to 10 business days. If you are within this window, the payment may still be on its way. ⏱️ What Counts as a Significant Delay? A payment that has been in a Pending or Processing state for more than 10 business days after the expected release date is considered a significant delay and warrants escalation. Delays of 3–4 weeks with no status update are not normal and should be investigated by our support team promptly. 📝 Information to Have Ready Before Contacting Support To help our team resolve your payment issue as quickly as possible, please gather the following before reaching out: - The expected payment date or the date the payment was initiated - The payment amount in question - Your payment method (e.g., bank transfer, wire, PayPal) - Any transaction or reference IDs visible in your payment history - A screenshot of the payment status if available 🛠️ How to Get Your Payment Released Once you have reviewed the steps above and confirmed that the delay is beyond the standard processing window, our support team can investigate the remittance on the back end, liaise with the payment processor if needed, and manually trigger a release where eligible. Do not attempt to cancel and re-submit a payment without speaking to our team first, as this can cause further delays. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Billing After Challenge Purchases

🔍 Why Was I Charged After the Challenge? When you purchase a Search Atlas challenge such as the Get to the Top of Google Challenge, the offer includes access to the Search Atlas platform for the duration of the challenge. At the end of the challenge period, your account automatically transitions to a monthly subscription to keep your tools, data, and progress uninterrupted. This means a recurring monthly charge — typically $99/month — will apply unless you cancel before the billing date. This automatic renewal is noted in the purchase terms at checkout. 📋 What the Purchase Includes - Full platform access for the duration of the challenge - All SEO tools, keyword tracking, and reporting features - Automatic continuation as a monthly subscriber when the challenge ends ⚠️ Why This Charge May Feel Unexpected Many customers focus on the challenge itself and may not notice the subscription continuation terms during checkout. Here are the most common reasons customers are surprised by the charge: - The billing date arrived shortly after the challenge ended - The transition from a one-time challenge to a monthly plan was not clearly noted at the time of purchase - A charge appeared on a card statement under an unfamiliar description We understand this can feel unexpected. If this applies to you, our team is happy to review your account and discuss your options. 🛠️ How to Request a Refund If you were charged and did not intend to continue with a monthly subscription, follow these steps to request a refund: 1. Log in to your Search Atlas account at app.searchatlas.com. 2. Open the chat widget in the bottom-right corner of the platform. 3. Type human teammate to be connected with a member of our team. 4. Share your account email, the date of the charge, and the amount charged. 5. Let the team member know you are requesting a refund for an unintended automatic renewal. Our team will review your account history and respond as quickly as possible. Refund eligibility is assessed on a case-by-case basis and may depend on how recently the charge occurred and whether the subscription has been used during the billing period. ✅ How to Cancel to Avoid Future Charges If you do not wish to continue your subscription, it is important to cancel before your next billing date to avoid being charged again. Here is how to cancel: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner to open the Avatar Menu (👤). 3. Select Billing. 4. Click Cancel Subscription and follow the on-screen prompts to confirm. Once cancelled, you will retain access to the platform until the end of the current paid period. You will not be charged again after cancellation is confirmed. 💡 Tips to Avoid Unexpected Charges in the Future - Always review the billing terms on the checkout page before completing a purchase. - Set a personal reminder a few days before any trial or challenge period ends. - Check your Billing & Subscription settings after any promotional purchase to confirm your renewal date. - Contact support proactively if you are unsure whether a plan auto-renews. 🤝 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Canada Pro Plan Payment Options Explained

🌎 Overview Canadian customers sometimes ask whether a payment plan or instalment option is available when purchasing the Search Atlas Pro annual plan or a promotional annual offer (such as a Summit Special). This article explains what is currently available and how to proceed with your purchase. 💳 Payment Plan Availability for Canada At this time, traditional instalment-based payment plans are not available for Canadian customers on the Pro annual billing cycle. Annual plans for customers in Canada must be paid in full at checkout using a supported payment method. Supported payment methods at checkout include: - Major credit cards (Visa, Mastercard, American Express) - Debit cards with a Visa or Mastercard logo 🏷️ What About Promotional Annual Offers? Promotional offers — such as Summit Specials or limited-time annual discounts — follow the same billing rules. If you are a Canadian customer purchasing a promotional annual plan, full payment is required at the time of checkout. Instalment options are not applied to these offers for accounts in Canada. If you already hold an active annual plan and see a promotional offer advertised, note that eligibility may vary based on your current subscription status. Our team can confirm whether a specific promotion applies to your account. 📊 Annual Plan vs. Monthly Billing — Key Differences - Annual plan: Billed once per year as a single payment; offers the best value and lowest effective monthly rate. - Monthly plan: Billed each month; no long-term commitment required. If paying the full annual amount upfront is not feasible, switching to the monthly billing cycle may be a practical alternative. While the monthly rate is higher than the annual per-month equivalent, it spreads costs into smaller, regular payments with no large upfront charge. 🔄 How to Switch to Monthly Billing 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing. 3. Review your current plan and select the option to change your billing cycle. 4. Choose the monthly billing option and confirm your selection. Changes take effect at the start of your next billing period. Your access and features remain unchanged during the transition. ❓ Frequently Asked Questions Will payment plan options be added for Canada in the future? We are always evaluating ways to expand payment flexibility for customers in all regions. Updates will be announced in the platform and on our website when new options become available. I was charged the wrong amount or my billing looks incorrect — what should I do? If you notice a discrepancy in your billing amount, renewal date, or plan details, contact our support team right away so we can investigate and resolve it promptly. Can I get a refund if I change my mind after purchasing an annual plan? Refund eligibility is assessed on a case-by-case basis. Reach out to our support team as soon as possible if you have concerns about a recent charge. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🖼️ Fix billing_not_active Error in Image Alt Text

🔍 What Is This Error? When you try to generate image alt texts using AI — either in bulk or one at a time through OTTO or the Site Audit — you may see a billing_not_active error. This can happen even if your subscription is active and you have remaining AI quota. The error is caused by a billing date sync issue on the platform side, not by anything you have done wrong. ⚙️ How to Fix It 1. Refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to perform a hard refresh and clear any cached session data. 2. Sign out and sign back in. Log out of Search Atlas completely, then log back in. This forces the platform to re-verify your billing status and often resolves the error immediately. 3. Retry the alt text generation. Navigate back to the image alt text feature — either through OTTO or the Site Audit — and try generating alt texts again. 4. Wait a few minutes if the error persists. In some cases, the billing sync takes a short time to update. Wait 3–5 minutes, then try again. 📍 Where to Find Image Alt Text Generation You can access AI image alt text generation in two places inside Search Atlas: - OTTO: Open your OTTO dashboard, go to the Image Optimization section, and use the bulk or individual alt text generation option. - Site Audit: Navigate to your site audit report, find the Image issues section, and trigger alt text generation from there. 🚫 Known Causes to Rule Out Before contacting support, confirm the following are not contributing to the issue: - Billing date mismatch: If your billing renewal date recently passed, there may be a brief window where the system incorrectly flags your account. Signing out and back in usually resolves this. - Image blocked by CDN: Some images hosted behind a content delivery network (CDN) cannot be accessed by Search Atlas for alt text generation. If a specific image consistently fails, its CDN settings may be blocking the request. This is separate from the billing error. - Unexpected errors on individual images: If only one or two images fail while others succeed, the issue is likely with those specific images rather than your billing status. ✅ After the Fix Once you have signed back in and the billing status is correctly recognised, your AI image alt text generation should work normally. Your existing AI quota is not affected by this error — any failed generation attempts do not consume your credits. 💬 Still Seeing the Error? If the steps above do not resolve the issue, our team can investigate your account billing status directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💸 How to Check Your Payment Release Status

This article explains what determines when your payment is released, what to do if a remittance appears unpaid, and how to verify that a payout has been processed successfully. If you have been waiting on a payment or received a remittance that hasn't cleared yet, the steps below will help you take the right action. 🔍 Common Causes of Payment Delays - Pending remittance: A remittance may show as unpaid if it has been generated but not yet processed within the current payment cycle. - Quota or threshold not met: Some accounts require a minimum earning threshold before a payout is triggered. If your balance has not reached that threshold, the release will be held until the next eligible cycle. - Account or billing details incomplete: Missing or unverified payment information can put a release on hold. - Processing window: Payments are typically released on a set schedule (for example, weekly or monthly). A remittance generated near the end of a cycle may not be paid out until the following cycle opens. 🛠️ Step-by-Step 1. Log in to your Search Atlas account, click your Avatar (top-right), and select Billing. 2. Navigate to the payments or remittances section to view your current payout history and any outstanding remittances. 3. Check the status column next to each remittance — look for labels such as Pending, Processing, or Paid. 4. If a remittance shows as Pending, note the date it was generated and compare it to your account's standard payment cycle window. 5. Confirm that your payment method and billing details are complete and verified. If any information is missing or flagged, update it before the next cycle closes. 6. If your remittance status has not changed after the expected cycle end date, proceed to the confirmation step below before contacting support. ✅ How to Confirm It Worked Once a payment has been successfully released, you should see the remittance status update to Paid in your Billing → Invoices / Activity Log section. The corresponding amount should also appear in your connected payment account (such as your bank or payment provider) within any processing time stated on that record. If the status still shows Pending or Processing beyond your expected cycle end date, or if no status update appears after you have corrected any account details, that is the right moment to reach out to our team with the specific remittance ID and date for fastest resolution. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolve Account & Billing Issues Quickly

🔍 Why This Article Exists Some support conversations are closed due to agent unavailability before an issue is fully resolved. This article helps you understand what information to have ready so that when you reconnect with our team, your account or billing issue can be addressed as quickly as possible. 📋 Step 1: Identify Your Issue Type Before reaching out, pinpoint which category your issue falls into. This saves time and helps our team resolve it faster. - Subscription & Plan: You were charged unexpectedly, your plan changed, or you want to upgrade, downgrade, or cancel. - Payment Method: Your card was declined, you need to update payment details, or a charge failed. - Invoice & Receipts: You need a copy of an invoice, a refund, or clarification on a charge amount. - Account Access: You cannot log in, your account is locked, or your subscription appears inactive despite payment. - Team Members & Seats: You cannot add or remove team members, or seat limits are causing access problems. - Credits & Usage: Your credits were deducted incorrectly, or your usage does not match what you expected. ⚠️ Step 2: Prepare These Details Before Contacting Support Because these escalations sometimes close before an agent becomes available, having the right information ready when you reconnect will prevent further delays. Please prepare the following before reaching out: - Your account email address (the one used to log in) - The specific issue type from the list in Step 1 - The date the issue occurred or when you first noticed it - Any error messages you received, copied exactly as they appeared - Any relevant transaction IDs, invoice numbers, or charge amounts from your email receipts or bank statement - A brief description of what you already tried to resolve the issue Having these details ready ensures that once an agent is available, they can act immediately without needing to ask follow-up questions that could cause further delays. 📋 Step 3: Reconnect With Our Team Account and billing issues — including unexpected charges, payment failures, invoice requests, and access problems — require direct review by our support team. There are no self-serve steps that can resolve all scenarios, and our agents are best positioned to look into your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💱 Search Atlas Currency Display vs Google Ads Billing

💡 Overview Search Atlas displays cost-related data — such as estimated CPC (cost-per-click) values — in US Dollars (USD) by default. This is a platform-wide display setting and is separate from the billing currency configured in your Google Ads account. If your Google Ads account is set to GBP (£), EUR (€), or any other currency, you may notice a difference between the figures shown in Search Atlas and what appears in your Google Ads billing dashboard. This article explains why that happens and what to expect. 🔍 Why Search Atlas Uses USD Search Atlas sources keyword and advertising data from aggregated global datasets. To ensure consistency across all users and regions, the platform standardises cost metrics — such as CPC estimates and keyword competition values — in USD. This approach means: - All users see the same benchmark data regardless of their location or billing currency. - Comparisons between keywords, markets, and competitors remain accurate and consistent. - Data sourced from third-party providers is normalised into a single currency to avoid conversion discrepancies. This is a display convention, not a billing or payment setting. Search Atlas subscriptions are billed in USD. 📊 How This Differs from Google Ads Billing Your Google Ads account has its own billing currency, which is set when the account is first created and cannot be changed after that point. The currency shown in Search Atlas for CPC and traffic value estimates is not pulled directly from your personal Google Ads account — it reflects aggregated market data standardised in USD. Because of this: - A keyword showing $2.50 CPC in Search Atlas does not mean you will be billed $2.50 in Google Ads. - Your actual Google Ads spend will appear in your billing currency (e.g. GBP, EUR, AUD) inside the Google Ads platform. - Exchange rates and regional auction dynamics mean actual costs may vary from the estimates shown. Always refer to your Google Ads billing dashboard for authoritative spend figures in your local currency. 🛠️ Can I Change the Display Currency in Search Atlas? At this time, Search Atlas does not offer a per-user or per-account option to switch the display currency from USD to another currency. The USD display is a platform-wide setting applied to all cost-related metrics. If this is a feature you would like to see, you are welcome to submit a feature request through the chat widget. ✅ What You Should Do 1. Use Search Atlas USD figures as directional estimates — they are useful for comparing relative keyword value and competitiveness, not for calculating exact spend. 2. Apply a conversion rate manually if you need a rough local-currency equivalent. For example, multiply the USD CPC estimate by the current USD-to-GBP exchange rate to get an approximate GBP figure. 3. Validate actual costs in Google Ads — use your Google Ads account's reporting tools for precise billing figures in your local currency. 4. Do not adjust your Google Ads budget based solely on Search Atlas CPC estimates without accounting for currency differences and regional auction variations. ❓ Frequently Asked Questions - Will Search Atlas ever bill me in USD if my account is in GBP? No. Your Search Atlas subscription is billed in the currency agreed to at sign-up. The USD display applies only to data metrics within the platform. - Are the CPC values in Search Atlas accurate? They are estimates based on aggregated data and are best used for comparative analysis rather than exact budget planning. - Can I request a currency toggle feature? Yes — share your feedback via the chat widget and our team will log it as a feature request. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix OTTO Site Count and Billing Discrepancy

🔍 Overview Some customers have noticed a mismatch between the number of OTTO sites they are being billed for and the number of sites that actually appear in their account. For example, you may be billed for 12 sites but only see 11 in the platform, or find that adding a previously removed site prompts an unexpected charge. This is a known backend issue that requires our team to correct manually. ⚙️ What Causes This? This discrepancy is caused by a backend quota or billing sync issue. Known related problems include: - OTTO site quotas showing a higher or lower number than what was originally purchased. - Re-adding a site triggering a new charge even when a billing slot already exists for it. These issues cannot be self-resolved from within the platform because they require a backend correction by a specialized team. 📊 How to Check Your OTTO Site Count Before reaching out, confirm the discrepancy on your end: 1. Navigate to OTTO SEO → All Sites (OTTO SEO Projects) to view all sites currently connected to OTTO. 2. Count the number of active sites listed there. 3. Compare that number to the quantity of OTTO sites shown on your billing dashboard. 4. If the billed quantity is higher than your active site count, or if adding a site you previously had prompts an unexpected charge, you have a discrepancy that needs to be corrected. 🚀 How to Get This Fixed Because this issue requires a backend correction, our specialized team can resolve it once they are made aware of it. Follow these steps to get your discrepancy corrected as fast as possible: 1. Gather the following details before reaching out — having these ready will allow the team to escalate your case immediately: - The number of OTTO sites you are currently being billed for. - The number of active OTTO sites you can see in your account. - The domain(s) that are missing or causing an unexpected charge. - A brief description of what action triggered the discrepancy (for example, re-adding a removed site). 2. Open the chat widget inside the Search Atlas platform and send a message to our support team. Include all the details listed above in your first message so no back-and-forth is needed. 3. If you prefer, you can also email us at support@searchatlas.com with the same details. 4. Our support team will confirm receipt and escalate your case to the specialized internal team who performs the backend correction. You do not need to take any further action after submitting your report. 5. You will be notified once the correction has been applied and your site count and billing are back in alignment — no additional charge is applied for the correction. 💡 What to Expect Once our team receives your report, the discrepancy is escalated to a specialized internal team who performs a backend correction. The fix brings your site count and billing back into alignment. To help our team resolve this as quickly as possible, make sure to include all the details listed above — specifically the billed site count, the active site count you see in the platform, and the affected domain(s) — when you first reach out. If you are unsure whether you have a discrepancy, follow the steps in the How to Check Your OTTO Site Count section above before contacting support. If you need further assistance, our team is happy to help — reach out via the in-platform chat at any time.

🧾 Fix OTTO Billing Error Despite Active Payment

🔍 What This Error Means If OTTO displays a billing error when you try to access your Tasks or use the AI Generate feature — yet your payment is up to date and your card has been charged — the issue is almost never with your subscription itself. In most cases, your browser is holding on to outdated cached data that conflicts with your current account status, causing OTTO to incorrectly flag a billing problem. This guide walks you through the steps to resolve the error quickly without contacting support in most cases. ⚡ Step 1: Hard-Refresh Your Browser A hard refresh forces your browser to reload the page and discard any temporarily stored data. Try this first — it takes only a few seconds. - Windows / Linux: Press Ctrl + Shift + R - Mac: Press Cmd + Shift + R After the page reloads, navigate back to OTTO SEO in the left sidebar and open SEO Automation inside it, then check whether the error has cleared. 🧹 Step 2: Clear Your Browser Cache and Cookies If a hard refresh does not resolve the error, clear your browser's full cache and cookies for the Search Atlas platform. Follow the steps for your browser below. Google Chrome 1. Click the three-dot menu in the top-right corner and select Settings. 2. Go to Privacy and security → Delete browsing data. 3. Set the time range to All time. 4. Check Cached images and files and Cookies and other site data. 5. Click Delete data. Mozilla Firefox 1. Click the three-line menu and select Settings. 2. Go to Privacy & Security → scroll to Cookies and Site Data. 3. Click Clear Data, check both options, then click Clear. Microsoft Edge 1. Click the three-dot menu and select Settings. 2. Go to Privacy, search, and services → Clear browsing data. 3. Set the time range to All time, check Cached images and files and Cookies and other site data, then click Clear now. Safari (Mac) 1. In the menu bar, click Safari → Settings → Privacy. 2. Click Manage Website Data → Remove All. 3. Then go to Safari → Develop → Empty Caches. (If the Develop menu is not visible, enable it under Safari → Settings → Advanced.) 🪟 Step 3: Try a Private or Incognito Window Open a private or incognito browser window — this loads the platform without any cached data or stored cookies. Log in to Search Atlas and navigate to OTTO SEO in the left sidebar, then open SEO Automation inside it (URL: /seo-automation-v3). If OTTO works correctly in private mode, the issue is confirmed to be cache-related and clearing your cache as described in Step 2 will permanently resolve it. 🌐 Step 4: Try a Different Browser If the error persists after clearing your cache, open Search Atlas in a different browser entirely. This rules out any browser-specific extension or configuration that may be interfering with your session data. 🔄 Step 5: Log Out and Log Back In Refreshing your session can resynchronise your account status with OTTO's billing check. Log out of Search Atlas completely, close the browser tab, reopen the platform, and log back in. Then navigate to OTTO SEO in the left sidebar and open SEO Automation inside it, then attempt to access your Tasks or AI Generate again. ✅ Confirming the Issue Is Resolved After completing the steps above, confirm the following work without errors: - Accessing your OTTO Tasks from the SEO Automation page under OTTO SEO in the left sidebar - Running AI Generate on any task - No billing error banner or modal appearing If all three work as expected, no further action is needed. Your subscription was active throughout — the error was caused solely by stale cached data in your browser. 🚨 If the Error Persists After All Steps In rare cases, the issue may involve an account-level sync problem between your payment processor and your OTTO subscription status. If you have completed all steps above and the billing error is still appearing, our team can manually verify and correct the sync on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix OTTO SEO Billing Errors Fast

🔍 Overview Billing errors related to OTTO SEO V3 and OTTO SEO can occur for a variety of reasons, including payment processing issues, plan mismatches, or usage overages. This article walks you through the most common billing errors, how to resolve them yourself, and when to escalate to our support team. ⚠️ Common OTTO SEO Billing Errors Before reaching out for help, check whether your issue matches one of these common scenarios: - Duplicate charges: Your payment method was charged more than once for the same billing period. - Incorrect plan amount: The amount charged does not match your selected OTTO SEO V3 or OTTO SEO plan. - Failed payment not reflected: A payment failed but your account still shows a balance due or was unexpectedly downgraded. - Missing credits or usage limits: OTTO SEO credits were deducted incorrectly or your usage limit appears lower than your plan allows. - Upgrade or downgrade not applied: A recent plan change was not reflected in your invoice or available features. 🛠️ Step-by-Step Troubleshooting 1. Check your billing history. Navigate to the top-right avatar → Billing inside the Search Atlas platform. Review your invoices to confirm the charge amounts and dates. 2. Verify your current plan. Go to top-right avatar → Billing → Plans & Top-ups (Billing) and confirm that the plan listed matches what you signed up for. If you recently upgraded or downgraded, allow up to 24 hours for changes to fully process. 3. Review your OTTO SEO credit usage. Open the top-right avatar → Billing → Plans & Top-ups and check your credit balance and usage log. Confirm whether credits were consumed by scheduled tasks, automations, or manual actions. 4. Check your payment method. Under the top-right avatar → Billing (Plans & Top-ups tab), use the Add Payment Method button to make sure your card or payment details are current and valid. An expired card can trigger failed payments that result in account restrictions. 5. Clear your browser cache and reload. Sometimes display errors cause billing figures to appear incorrectly. A hard refresh (Ctrl+Shift+R or Cmd+Shift+R) can resolve visual discrepancies. 📋 Information to Have Ready Before Contacting Support If you cannot resolve the billing error on your own, gathering the following details in advance will help our team resolve your issue faster: - The invoice number or transaction ID from your billing history - The date and amount of the incorrect charge - A brief description of what you expected to be charged versus what was actually charged - Your current plan name (e.g., Starter, Pro, Agency) and any recent plan changes - Screenshots of the billing error or incorrect charge, if available 🔄 How Billing Disputes Are Handled Once our support team receives your billing dispute, here is what to expect: - Acknowledgement: A team member will review your account and billing records, typically within one business day. - Investigation: Our billing team will cross-reference your plan, usage data, and payment processor records to identify the root cause. - Resolution: Depending on the error type, we may issue a credit to your account, process a refund, or correct your subscription details. You will be informed of the outcome directly through the chat. Please note that refund eligibility is subject to our billing policy. Our team will advise you on the available options based on your specific situation. 💡 Tips to Prevent Future Billing Errors - Keep your payment method up to date, especially before your renewal date. - Review your OTTO SEO credit usage regularly to avoid unexpected overages. - When changing plans, confirm the change is reflected under top-right avatar → Billing → Plans & Top-ups (Billing) before assuming it has taken effect. - Enable billing notifications in your account settings so you receive alerts for upcoming renewals and payment failures. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Why Your Account Shows a Creation Date After Your Payment Date

If your enterprise account shows a creation date that is later than your payment date, this is a known display issue — not a billing error. Your payment history and charges are accurate; only the account creation timestamp was affected by a recent migration. Status note: Our team is actively investigating additional billing anomalies related to this migration. This article will be updated as more information becomes available. Last updated: 2026-05-26. 🔎 Am I Affected? This display issue applies to a specific group of accounts. You are likely affected if all of the following apply: - You have an enterprise account. - Your account was part of the recent enterprise migration (approximately 60 enterprise accounts were migrated). - Your Activated at date falls within the migration window rather than your original sign-up date. If you are not an enterprise account or were not part of the migration but are seeing unexpected charges, this may be a separate issue — please contact support with your account ID for individual review. ⚠️ What Caused the Timestamp Mismatch During a recent migration of enterprise accounts, the system recorded the migration date as each account's Activated at date instead of the original account activation date. The Paid date — when your first payment was processed — was not changed and remains correct. This leaves affected accounts displaying: - Activated at: the date the account was migrated (which may be weeks or months after your original activation) - Paid: the date your original payment was processed (which correctly pre-dates the migration) The result is a date order that appears as though you were charged before your account existed. You were not — your subscription was active on the date shown as Paid. 💳 Your Billing May Need a Review For most affected accounts, only the creation date display was altered. However, a subset of migrated accounts also experienced billing discrepancies including incorrect add-ons or invoice amounts. If your current invoice total does not match your expected subscription cost, please contact support immediately so we can audit your account against your original plan. A correct Paid date confirms when your subscription was activated. To verify charge amounts, review your invoice history in Billing → Invoices and compare totals to your contracted plan. 📋 How to Review Your Account Dates To confirm which dates your account is displaying: 1. Log in to your Search Atlas account. 2. Navigate to Top-right corner (avatar) → Billing → Invoices tab. 3. Locate the Activated at and Paid date fields in your account details. If your Paid date is earlier than your Activated at date, and your Activated at date falls within the migration window rather than your original sign-up date, your account is showing the migration timestamp issue described in this article. ❓ Related Migration Issues Some customers have reported additional issues that stem from the same migration event. If any of the following apply to you, please contact support: - My subscription shows as cancelled but I was billed: Some migrated subscriptions were incorrectly marked as cancelled while billing continued. Contact support and reference "migrated subscription showing as cancelled" for an expedited escalation path. - I see duplicate subscription charges: A subset of migrated accounts had duplicate subscription records created, resulting in overcharges. Check your Billing → Invoices page for multiple active subscriptions on the same account and contact support with both subscription IDs for review. 🛠️ How to Request a Corrected Creation Date If you need your account's creation date updated to reflect your original activation date, contact the Search Atlas support team: 1. Open a support chat from within your account dashboard. 2. Provide your account email address. 3. Specify that you are requesting an Activated at date correction for a migrated enterprise account. The support team will verify your original activation date and update the displayed Activated at date on your account. 🌀 You now know that an Activated at date appearing after your payment date on an enterprise account is a display issue caused by a recent migration. While charges are accurate for most affected accounts, a subset experienced billing discrepancies — if your invoice total does not match your expected plan, contact the Search Atlas support team directly from your account dashboard.

📊 Review Purchases and Get SEO Implementer Help

📋 Overview This article covers reviewing purchase history and requesting SEO implementer help in Search Atlas. 🧾 How to Review Your Purchase History Purchase history and billing details are managed within your Search Atlas account settings. Because the exact navigation path and available filters may vary depending on your plan or account type, we recommend contacting our support team directly for guided assistance locating a specific transaction, billing cycle charge, or one-time top-up. When reaching out, have the following ready: - The approximate date or billing period of the charge you're looking for - The type of purchase (e.g., monthly subscription, one-time top-up, or service add-on) - Your account email address 🛠️ Requesting SEO Implementer Help SEO implementer assistance is available as a service through Search Atlas. Because the request workflow depends on your specific plan and account configuration, our support team can point you to the correct path for submitting a service request and connect you with the SEO implementer team. Before reaching out, prepare the following to help the team scope and prioritize your work: - Website or project URL: The site you need help with - Task description: A clear summary of what you'd like the SEO implementer to do - Relevant context: Target keywords, previously completed work, or specific goals 💡 What to Have Ready - Purchase history: Note the specific purchase, service, or billing date related to your request so you can reference it clearly. - Project details: Have your website URL and a clear description of the task or issue ready before submitting. - Goal or outcome: Briefly describe what you want the SEO implementer to achieve so the team can prioritize and scope the work accurately. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.