If you are registering a second account in Search Atlas and selecting Agency or Brand sends you to the /pricing page instead of the Choose Plan page, contact Search Atlas support — a human agent will complete your setup right away.
🔍 What's Happening
When you add a second (or additional) account to your Search Atlas profile, the registration flow does not reach the Choose Plan page as expected.
Symptoms:
- You start the second-account registration and reach the account-type selection step.
- You select Agency or Brand.
- Instead of landing on the Choose Plan page, you are redirected to the
/pricingpage. - The
/pricingpage does not continue the second-account registration flow, so the new account cannot be finalized.
Who is affected: Customers who already have one Search Atlas account and are trying to register a second or subsequent account using the Agency or Brand account type.
Scope: Only the Agency and Brand account-type selections trigger the redirect. Other account types are unaffected, based on the scope of CB-808.
🛠️ Workaround: Contact Support
There is no self-service workaround for this issue at this time.
Because the /pricing redirect blocks the second-account registration flow — and plan selection has billing implications — a Search Atlas support agent must complete the new account setup with you directly.
📡 Engineering Status
The engineering team has built a fix. It is pending deployment to production.
- Status: Fix complete — awaiting release to production. Once deployed, the redirect will resolve automatically; no action is required from you after release.
- Impact: Second-account registration via the Agency or Brand account type cannot be completed through the standard self-service flow until the fix is live.
- What to do now: Contact Search Atlas support so an agent can complete your new account setup right away.
Once the fix is released, you will be able to complete second-account registration without contacting support. This article will be updated when the standard registration flow is restored.
📞 How to Contact Search Atlas Support
Contact Search Atlas support if all of the following are true:
- You are registering a second or additional Search Atlas account.
- You selected Agency or Brand as the account type.
- You were redirected to the
/pricingpage instead of the Choose Plan page.
Steps to reach support:
- Open the in-app chat from your Search Atlas dashboard.
- Tell the agent you are registering a second account and were redirected to
/pricing. - Share the account type you selected (Agency or Brand) and the plan you want.
An agent will send you a direct link to the correct plan selection step or complete the account configuration for you, including any billing details.
🌀 The fix is built and awaiting production release. Until then, contact Search Atlas support and an agent will complete your second account setup right away.