🔍 Identify the Charge
Check your billing history in the platform to confirm the $199 charge corresponds to an annual subscription plan. This amount typically matches the yearly billing for a paid tier. If you do not recall signing up or authorizing this payment, proceed to request a refund.
⚙️ Request a Refund via Support
Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide the following details:
- Your account email or workspace name
- The date and amount of the charge ($199)
- A brief statement that you did not authorize or recognize the charge
Our billing team will review your request. If approved, you will receive confirmation: Refund Amount: $199, Refund Method: Original payment method, Expected Timeframe: Refunds typically reflect within 5–10 business days.
🛑 Cancel Your Subscription
To prevent future charges, cancel your subscription after the refund is processed:
- Go to Avatar Menu (👤) (top-right) → Billing → Plans & Top-ups
- Locate your active plan and click Manage Subscription
- Complete the confirmation/retention step to finalize
Your access will continue until the end of the current billing period, after which no further charges will occur.
💡 Prevent Future Unrecognized Charges
Enable billing notifications in your account settings to receive alerts before upcoming renewals. Review your subscription plan annually to confirm it still meets your needs.