💡 Overview
Unexpected or duplicate charges can be frustrating. This article explains what to do if you believe you've been charged incorrectly or would like to request a refund due to duplicate charges or dissatisfaction.
🔍 Why You Might See Multiple Charges
There are a few common reasons customers see more than one charge on their statement:
- Subscription + Add-on fees: Your Search Atlas plan charge and any add-on purchases (such as training sessions, extra credits, or premium features) are billed separately and may appear as distinct line items.
- Multiple accounts: If you have more than one Search Atlas account linked to the same payment method, each account is billed independently.
📋 Before You Submit a Refund Request
Please take a moment to gather the following information — it will help our team resolve your case faster:
- The exact charge amounts and the dates they appeared on your statement.
- The last four digits of the card that was charged.
- A brief description of what you purchased or signed up for.
- Any order confirmation emails or receipts you received.
✅ What to Expect When Requesting a Refund
Search Atlas reviews refund requests — including those related to duplicate charges or dissatisfaction — on a case-by-case basis. Our team will consider the circumstances and work toward a fair resolution. To get your request reviewed, contact our support team directly using the instructions below.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.