🗺️ Overview

This article explains how to cancel your Search Atlas subscription and any active add-ons, and how to confirm the cancellations are applied correctly. In some cases, completing a cancellation or verifying that all items have been removed may require assistance from our support team. Following the guidance below will help you prepare and, if needed, escalate efficiently.

⚠️ Important: Know Before You Cancel

Before you begin, keep these points in mind:

• Cancellations typically take effect at the end of your current billing period. You will generally retain access to your plan features until that date.
• Add-ons may need to be cancelled separately from your base plan. Each add-on may need to be addressed individually — cancelling your base plan does not automatically remove all add-ons in all cases.
• Review all active items first. Go through every item listed in your Billing section to make sure nothing is missed before escalating.

📋 Step 1: Review Your Active Subscriptions and Add-Ons

Before reaching out to support, take note of the following so you can provide accurate details when escalating:

• The name of your current base plan.
• The names of any active add-ons you want to cancel.
• The date your current billing period ends.
• Any charges or renewal dates you believe are incorrect.

📞 Step 2: Escalate to Support if Needed

If you attempt to cancel your plan or add-ons and the cancellation does not appear to take effect, or if you are unsure whether all items have been fully removed, a support agent can perform the necessary backend action on your account. When you contact us, please have the following ready:

• Your account email address.
• The exact name of the subscription or add-on you want cancelled or verified.
• The date you attempted the cancellation (if applicable).
• A description of what you expected to happen versus what you observed (e.g., whether the item still shows as active, whether you received an unexpected charge).

✅ Step 3: Confirm Cancellation After the Billing Period Ends

Once your billing period ends, check that no unexpected renewal charges have appeared on your account. If you notice a charge you did not expect after cancellation, contact support immediately and include:

• The invoice date and amount.
• The subscription or add-on name associated with the charge.
• Any confirmation you received at the time of cancellation.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

If you were charged after cancellation

Cancellation stops future renewal; it does not automatically reverse an invoice or refund a payment that was already processed. Review the invoice date against the cancellation effective date shown in your confirmation. If the charge occurred after the effective cancellation date, contact support in live chat with the invoice number, charge date, cancellation date, account email, and confirmation message so billing can review the account.