This article explains how to cancel your Search Atlas subscription from your dashboard and what to expect afterwards. There is no standalone "Cancel Subscription" or "Cancel Plan" button. The cancel option sits inside a three-dot menu on your plan row on the Services tab.
How do I cancel my subscription?
- Sign in to your Search Atlas dashboard.
- Click your Avatar Menu (👤) in the top-right corner.
- Select Billing.
- Open the Services tab. Your active services are listed here, one row each.
- On your plan row, click the three-dot menu (⋮).
- Select Cancel.
- Follow the steps that appear before the final confirmation. You may be asked for a reason and shown an offer first.
- Confirm the cancellation.
If you only see plan information and no cancel option, make sure you are on the Services tab and not another tab on the Billing page. The cancel option is not shown as a separate button.
What happens after I cancel?
By default, the cancellation is scheduled for the end of your current billing period. The plan row then shows that it is cancelling, with an end date, and your plan stays active until that date. The cancellation confirmation email and the removal of your plan quota happen when the period actually ends, not at the moment you click Cancel.
How do I undo a cancellation?
While the cancellation is still pending, open the three-dot menu on the same plan row and choose Activate. This reverses the pending cancellation.
What if I do not see Billing in my menu?
The Billing entry can be hidden for client accounts that sit under an agency (white-label or affiliate child accounts). If you are one of these users, your cancellation is managed through your agency or through our team. Reach the team through live chat if you need help.
What if the cancel option is missing from my plan row?
If your account is not an agency client account and the three-dot menu on the plan row shows no Cancel action, please contact our team through live chat. Mention that you are on the Billing page, Services tab, so we can check your account quickly.