🔍 Overview
If you believe a service failure has left credits unused or a charge was applied in error, you may be eligible for a refund. This article explains how Search Atlas handles refund requests, what information to prepare, and how our team reviews each case.
📊 Check Your Credit Activity First
Before submitting a refund request, review your account activity to confirm which credits were used and which remain unspent. This helps our team investigate your case faster.
- Navigate to the Billing section of your account.
- Review your credit usage history to identify which credits were consumed and when.
- Check your invoice or charge history to confirm the dates and amounts of any relevant transactions.
If you see credits listed as consumed but a related feature did not produce results, note the dates and feature names — you will need these details when contacting support.
✅ When Refunds Are Typically Approved
Search Atlas evaluates refund requests on a case-by-case basis. Refunds are most commonly approved in the following situations:
- Service failure: A feature or tool did not function as intended and the issue has been confirmed on our end.
- Unused credits: Credits were allocated but never consumed due to a platform error.
- Billing error: A charge was applied incorrectly or a duplicate payment was processed.
Our team will assess each situation individually based on the details you provide and the account activity on record.
🛠️ How to Submit a Refund Request
Our support team handles all refund requests. To make sure your case is resolved quickly, have the following ready before you reach out:
- The date(s) the charge or credit usage occurred.
- The feature or tool involved.
- A brief description of what went wrong or why you believe the credits were unused.
- Any error messages or screenshots if available.
Once you provide these details, our team will review your account activity and charge history, verify whether a service failure occurred, and confirm whether a refund can be issued to your original payment method.
⏱️ What to Expect After You Submit
Our team aims to review refund requests promptly. Each case is assessed individually based on the information provided and the findings from our internal review. You will be informed of the outcome and next steps directly through the support conversation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.