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📊 Holistic SEO Pillar Scores Not Displaying

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Camilo Aponte

Camilo Aponte

Last updated on Oct 8, 2026

🔍 Overview

The Holistic SEO section in Search Atlas displays scores across three key pillars: Content, Authority, and UX. In some cases, these scores may appear as 0 or fail to display at all — even when your site has active content and authority signals. This is a known bug that is handled on the backend. This article explains what you should know and what information to have ready if you need to escalate.

⚙️ What Is Happening

The Holistic SEO pillar scores are sourced from backend data endpoints. When those endpoints do not return data correctly — for example, due to a backend service issue — the Content, Authority, and UX pillars will display as 0 or remain blank. This is not caused by a configuration error on the customer's side, and there are no self-serve steps that are confirmed to resolve it. The fix requires backend investigation and action by the Search Atlas team.

📋 What to Expect

  • Pillar scores showing as 0 or blank is a known issue rooted in how backend data is delivered to the Holistic SEO section.
  • This type of issue is resolved by the Search Atlas team on the backend — no customer-side action has been confirmed to fix it.
  • Your data and site configuration are not at risk; this is a display/data-delivery issue.

📝 What to Have Ready When Escalating

If you are experiencing this issue, please gather the following before reaching out to support so our team can investigate as quickly as possible:

  • Project name — the exact name of the affected project in Search Atlas.
  • Which pillar scores are affected — Content, Authority, UX, or all three.
  • When you first noticed the issue — approximate date and time, including your time zone.
  • Any error messages displayed — copy the exact text of any error or note shown in the platform.
  • Screenshots — a screenshot of the affected Holistic SEO section showing the 0 or blank scores.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.