Search Atlas Help Center

🗺️ Fix Heatmap Pins Not Showing in Reports

Open in
View as Markdown Open in ChatGPT Open in Claude
Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

If your Local SEO heatmap pins appear inconsistently in reports—sometimes showing fully, sometimes showing only one pin, or disappearing after a refresh—the cause is often a screen resolution or responsive layout rendering issue, not a data or configuration problem. This article walks you through diagnosing and resolving the issue step by step.

⚠️ Symptoms

  • Heatmap pins appear on some views but not others
  • Only one small pin displays consistently after refreshing
  • Pins load correctly in one browser window size but not another
  • The heatmap grid appears compressed, cut off, or partially rendered
  • Refreshing the report does not restore the missing pins

🖥️ Why Screen Resolution Causes This

The Local SEO heatmap uses a responsive layout that scales the pin grid based on the available screen width. On smaller screens, lower display resolutions, or browser windows set below a minimum width threshold, the rendering engine may compress the grid—causing pins to overlap, fall outside the visible area, or collapse into a single point. This is a known display behavior, not a data loss issue. Your heatmap data remains intact.

🧭 Step 1 — Reproduce the Issue

Before applying fixes, confirm that screen resolution is the cause:

  1. Go to Left sidebar → Reports and open the affected report.
  2. Note your current browser window size.
  3. Resize your browser window to full screen or increase it to at least 1280 px wide.
  4. Reload the report page.
  5. Check whether more pins now appear on the heatmap.

If the pins return at a wider window size, screen resolution is confirmed as the root cause. Continue to Step 2.

🛠️ Step 2 — Apply Recommended Workarounds

Use one or more of the following fixes depending on your setup:

  • Maximise your browser window: Expand the browser to full screen (press F11 on Windows or use the green maximise button on Mac) and reload the report.
  • Increase display resolution: On Windows, go to Settings → Display → Resolution and select 1920 × 1080 or higher. On Mac, go to System Settings → Displays and choose a higher resolution or a larger scaled size.
  • Set browser zoom to 100%: A browser zoom level above 100% reduces effective screen width. Press Ctrl + 0 (Windows) or Cmd + 0 (Mac) to reset zoom to default, then reload the report.
  • Use a larger monitor or device: If you are viewing on a laptop with a small screen, try opening the report on a desktop monitor with a wider display.
  • Switch to a Chromium-based browser: Chrome or Edge at full screen on a 1080p or higher display provides the most reliable heatmap rendering.

📍 Step 3 — Verify the Heatmap Data Is Intact

After adjusting your resolution or window size, confirm your data is complete:

  1. Go to Left sidebar → GBP Projects → Overview and select the relevant GBP project.
  2. Confirm that your heatmap scan dates and keyword configurations are still listed and intact.
  3. Return to Left sidebar → Reports, open the report, and verify that the full pin grid now renders correctly.

If the pin count matches your expected scan grid (for example, a 7 × 7 grid should show 49 pins), the data was never lost—only the display was affected.

🔄 Step 4 — Re-run a Scan if Pins Are Still Missing

If you have confirmed your resolution is at least 1280 px wide and pins are still not displaying correctly, a re-scan may be needed:

  1. Go to Left sidebar → GBP Projects → Overview and open the affected project.
  2. Locate the relevant keyword and heatmap configuration.
  3. Trigger a new scan and wait for it to complete.
  4. Return to Left sidebar → Reports and check whether the heatmap now displays correctly in the report.

✅ Quick-Reference Checklist

  • Browser window width is at least 1280 px
  • Browser zoom is set to 100%
  • Display resolution is 1920 × 1080 or higher
  • Using a Chromium-based browser (Chrome or Edge recommended)
  • Heatmap data verified as intact in Local → GBP Projects → Overview
  • Re-scan triggered if pins remain missing after display fixes

💬 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.