What Is This Issue?
When Atlas Brain generates a document that includes a chart, diagram, or table, the output can sometimes appear as broken symbols, raw markup, or unreadable text instead of a clean visual. This is a known rendering issue reported by users — the underlying data is correct, but it is not displaying in the expected format.
Common signs you are experiencing this issue:
- A chart or diagram appears as a wall of symbols, brackets, or encoded characters.
- A table loses its structure and runs together as unformatted text.
- The document appears correct at first but breaks when you scroll, copy, or revisit it.
What to Do
Because the root cause of this issue requires investigation by our team, there are no guaranteed self-serve steps to resolve it. However, the following actions may help in the short term and will also gather the information our support team needs:
- Note the exact document or session where the issue occurred. If you have a session link or document name, copy it — our team will need this to investigate.
- Refresh the page. Reload the platform and reopen the document to see if the rendering corrects itself.
- Try a different browser. If the garbled output persists, open Search Atlas in a different browser to rule out a local browser compatibility issue.
- Ask Atlas Brain to reformat the output. In the same session, you can try prompting the agent to present the same information in a different format, such as a plain list or a descriptive paragraph, as a temporary workaround while the underlying issue is investigated.
- Capture a screenshot. Take a screenshot of the garbled output so our team can see exactly what you are experiencing.
When to Escalate
If the issue persists across browsers and sessions, please reach out to our support team. To help us investigate quickly, have the following ready:
- The session link or document name where the issue occurred.
- A screenshot of the garbled output.
- A description of what you asked Atlas Brain to generate (for example, the prompt you used).
- The approximate date and time the issue first appeared.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.