## **What Is This Issue?**

When Atlas Brain generates a document that includes a chart, diagram, or table, the output can sometimes appear as broken symbols, raw markup, or unreadable text instead of a clean visual. This is a known rendering issue reported by users — the underlying data is correct, but it is not displaying in the expected format.

Common signs you are experiencing this issue:

- A chart or diagram appears as a wall of symbols, brackets, or encoded characters.
- A table loses its structure and runs together as unformatted text.
- The document appears correct at first but breaks when you scroll, copy, or revisit it.

## **What to Do**

Because the root cause of this issue requires investigation by our team, there are no guaranteed self-serve steps to resolve it. However, the following actions may help in the short term and will also gather the information our support team needs:

1. **Note the exact document or session where the issue occurred.** If you have a session link or document name, copy it — our team will need this to investigate.
2. **Refresh the page.** Reload the platform and reopen the document to see if the rendering corrects itself.
3. **Try a different browser.** If the garbled output persists, open Search Atlas in a different browser to rule out a local browser compatibility issue.
4. **Ask Atlas Brain to reformat the output.** In the same session, you can try prompting the agent to present the same information in a different format, such as a plain list or a descriptive paragraph, as a temporary workaround while the underlying issue is investigated.
5. **Capture a screenshot.** Take a screenshot of the garbled output so our team can see exactly what you are experiencing.

## **When to Escalate**

If the issue persists across browsers and sessions, please reach out to our support team. To help us investigate quickly, have the following ready:

- The session link or document name where the issue occurred.
- A screenshot of the garbled output.
- A description of what you asked Atlas Brain to generate (for example, the prompt you used).
- The approximate date and time the issue first appeared.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.