🔍 What is happening?
Brand Vault updates are processed through the Search Atlas dashboard or API. After you submit an update, the system may take time to ingest and index the information. During this process, the displayed status may be delayed or may not accurately reflect the latest progress.
If the update has been pending for several days, it may be an indexing-status issue rather than a failed update.
✅ Check the update status
- Open the Brand Vault area in the Search Atlas platform.
- Review the latest update message and timestamp.
- Refresh the page and confirm whether the new information appears.
- Allow additional processing time if ingestion is still in progress.
⚠️ About “Please try again in a few minutes”
A recurring Brand Vault update failure showing “Please try again in a few minutes” was tracked as CG-1339. That issue is marked Done. If you still see this message, refresh the platform and try the update again once. Avoid repeatedly submitting the same update while processing is underway.
📊 Why the status may look incorrect
A separate improvement to make Brand Vault indexing status clearer and non-blocking is currently In Development under issue CG-3900. Until this improvement is released, the status shown in the platform may not update immediately even when ingestion is continuing.
🧾 Check your case status
For an update tied to your specific account or case, include the approximate submission date, the message displayed, and whether the new Brand Vault information appears anywhere in the platform. The current status of your individual case is the best source for confirming whether additional action is needed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.