📌 Understand what can be removed
Published press releases can be managed in Search Atlas, but removing a release from the platform does not necessarily remove copies already published on distributor or partner websites.
Search Atlas does not currently provide a self-service option to retract a release from every external distribution site. A removal or correction request must be reviewed and handled by our team.
🔍 Gather the release details
Before contacting support, collect the information below:
- The Search Atlas project or account connected to the release
- The release title and publication date
- The reason the release is inaccurate or should be removed
- The Search Atlas release link, if available
- Every distributor or publication URL where the release appears
- The exact text or details that need correction
📊 Check the release in Search Atlas
- Open Authority in the left sidebar.
- Select PR Distribution.
- Locate the relevant release and select View report to review its status and distribution details.
Do not create a duplicate release while the removal or correction request is being reviewed.
🔒 If the account is frozen
A frozen account does not prevent you from requesting help. Include the frozen account status in your message and provide the release details and external URLs listed above. Our team can review the request and explain the available next steps.
💬 Request removal or correction
If the release has already been distributed, ask our team to review removal or correction with the specific release and distribution URLs. External sites may have their own publishing and removal policies, so removal cannot be guaranteed from every location.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.