Understanding the Issue

Some Search Atlas users notice that their Google Search Console (GSC) account appears connected inside the platform — but after refreshing the page, the connection status reverts to disconnected. In some cases, the GSC connection modal may also remain visible even after a successful connection attempt.

This is a known bug related to Google Search Console connection persistence. Our engineering team is aware of this issue. If you are experiencing this behaviour, please reach out to our support team so we can investigate and apply the appropriate fix on our end.

What to Have Ready When You Contact Support

To help our team resolve this as quickly as possible, please have the following information ready before reaching out:

• Your project or site name as it appears in Search Atlas.
• The exact behaviour you are seeing — for example, whether the connection drops immediately on refresh, after a period of time, or only in certain parts of the platform.
• Any error messages displayed during or after the GSC connection attempt, copied exactly as they appear.
• The timestamp of when you first noticed the disconnection (date and approximate time, including your timezone).
• The browser and device you are using.

Our team will review your account and apply the correct resolution. You do not need to attempt manual reconnection steps while this investigation is ongoing, as doing so without guidance may not resolve the underlying issue.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.