Overview

When adding a page or item to your navigation menu in Website Studio, you may encounter a 'something went wrong' error. This can happen consistently across multiple attempts and may also affect other editing actions on your site.

What This Error Means

This is a known issue that can occur during menu addition or navigation updates in Website Studio. Because the root cause is a backend error, there are no reliable self-serve steps guaranteed to resolve it. The most effective path to resolution is to contact our support team directly so an agent can investigate your specific site and session.

What to Have Ready When You Escalate

To help our team resolve your issue as quickly as possible, please have the following information ready before reaching out:

• The exact error message you are seeing (e.g. 'something went wrong' or any other on-screen message)
• The name of your project or website in Website Studio
• The page or item you were trying to add to the menu when the error occurred
• The approximate date and time the error first appeared
• Whether the error occurs on every attempt or intermittently
• Any screenshots of the error state if possible

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.