# **Overview**

When adding a page or item to your navigation menu in **Website Studio**, you may encounter a **'something went wrong'** error. This can happen consistently across multiple attempts and may also affect other editing actions on your site.

# **What This Error Means**

This is a known issue that can occur during menu addition or navigation updates in Website Studio. Because the root cause is a backend error, there are no reliable self-serve steps guaranteed to resolve it. The most effective path to resolution is to contact our support team directly so an agent can investigate your specific site and session.

# **What to Have Ready When You Escalate**

To help our team resolve your issue as quickly as possible, please have the following information ready before reaching out:

- The **exact error message** you are seeing (e.g. 'something went wrong' or any other on-screen message)
- The **name of your project or website** in Website Studio
- The **page or item** you were trying to add to the menu when the error occurred
- The **approximate date and time** the error first appeared
- Whether the error occurs on every attempt or intermittently
- Any **screenshots** of the error state if possible

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.