Overview
This article explains how to get live help inside Search Atlas and covers a common platform issue customers encounter: routing failures after page generation. This is a known, resolved behaviour — but if you run into it, this guide will help you act quickly.
How to Reach a Human Support Agent
Search Atlas support is available directly inside the platform via live chat. Everything is handled through the chat widget.
- Look for the chat widget icon in the bottom-right corner of any page inside the platform.
- Click the icon to open the chat window.
- Type human teammate to be connected with a member of our support team.
If you reach out on a weekend or outside business hours, a support agent will follow up with you as soon as the next available team member is online. You do not need to submit a separate request — your chat is saved and will be picked up.
Routing Failures After Page Generation
If you generate pages inside Search Atlas and the routes appear to be missing or broken immediately after generation, this is a known timing behaviour — not a permanent error.
What happens: After pages are generated, routes can take 15 to 20 minutes to propagate fully. During this window, links or previews may return a 404 or appear inactive.
What to do:
- Wait 15–20 minutes after generation before testing or sharing page URLs.
- Refresh the page after the wait period to confirm routes are live.
- If routes are still missing after 30 minutes, open the chat widget and type human teammate for assistance. Have your project name, the affected page URLs, and the approximate time of generation ready so the team can investigate quickly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.