💬 Reaching Our Support Team
Search Atlas provides real-time support through our live chat widget, available inside the platform. Whether you have a quick question or need immediate help, our team is ready to assist you.
🎯 When to Contact Support
Reach out to our support team if you:
- Need help setting up or configuring a feature
- Encounter an error or technical issue
- Have questions about your account or billing
- Want to discuss your SEO strategy
- Experience a problem during a chat session and need to reconnect
💬 How to Start a Chat
- Log into your Search Atlas account
- Look for the chat widget in the bottom-right corner of the platform
- Click or tap the widget to open the chat window
- Type human teammate to be connected with a member of our team
- Describe your issue clearly and include any relevant details (account name, affected feature, error message, etc.)
⏱️ What to Expect
Our support team typically responds during business hours. If you're disconnected or your chat ends unexpectedly, simply restart a new conversation by opening the widget again and typing human teammate. This ensures you connect with a teammate who can help resolve your issue.
✏️ Tips for Faster Resolution
- Be specific: Describe exactly what you were doing when the issue occurred
- Include details: Mention any error messages, account information, or steps you've already tried
- Stay connected: Keep your chat window open during troubleshooting—disconnecting may interrupt your support session
- Have patience: Our team works to resolve issues as quickly as possible
🔄 If You Were Disconnected Before Describing Your Issue
If your connection dropped or your chat window closed before you had a chance to explain what you needed help with, here is exactly what to do when you reconnect:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to reach a support agent immediately.
- As your very first message, let the teammate know you were previously disconnected — for example: "Hi, I was just disconnected before I could describe my issue."
- Then briefly describe the issue you originally intended to raise — include your account name, the feature involved, any error message you saw, and what you were trying to do when the problem occurred.
Providing this context upfront — especially when you were cut off before disclosing your issue — ensures your new support teammate can pick up quickly and avoid asking you to repeat steps or wait through re-routing.
📝 Next Steps
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.