## **🔍 Overview**

If your Local SEO heatmap pins appear inconsistently in reports—sometimes showing fully, sometimes showing only one pin, or disappearing after a refresh—the cause is often a **screen resolution or responsive layout rendering issue**, not a data or configuration problem. This article walks you through diagnosing and resolving the issue step by step.

## **⚠️ Symptoms**

- Heatmap pins appear on some views but not others
- Only one small pin displays consistently after refreshing
- Pins load correctly in one browser window size but not another
- The heatmap grid appears compressed, cut off, or partially rendered
- Refreshing the report does not restore the missing pins

## **🖥️ Why Screen Resolution Causes This**

The Local SEO heatmap uses a **responsive layout** that scales the pin grid based on the available screen width. On smaller screens, lower display resolutions, or browser windows set below a minimum width threshold, the rendering engine may compress the grid—causing pins to overlap, fall outside the visible area, or collapse into a single point. This is a known display behavior, not a data loss issue. Your heatmap data remains intact.

## **🧭 Step 1 — Reproduce the Issue**

Before applying fixes, confirm that screen resolution is the cause:

1. Go to **Left sidebar → Reports** and open the affected report.
2. Note your current browser window size.
3. Resize your browser window to full screen or increase it to at least **1280 px wide**.
4. Reload the report page.
5. Check whether more pins now appear on the heatmap.

If the pins return at a wider window size, screen resolution is confirmed as the root cause. Continue to Step 2.

## **🛠️ Step 2 — Apply Recommended Workarounds**

Use one or more of the following fixes depending on your setup:

- **Maximise your browser window:** Expand the browser to full screen (press **F11** on Windows or use the green maximise button on Mac) and reload the report.
- **Increase display resolution:** On Windows, go to Settings → Display → Resolution and select **1920 × 1080** or higher. On Mac, go to System Settings → Displays and choose a higher resolution or a larger scaled size.
- **Set browser zoom to 100%:** A browser zoom level above 100% reduces effective screen width. Press **Ctrl + 0** (Windows) or **Cmd + 0** (Mac) to reset zoom to default, then reload the report.
- **Use a larger monitor or device:** If you are viewing on a laptop with a small screen, try opening the report on a desktop monitor with a wider display.
- **Switch to a Chromium-based browser:** Chrome or Edge at full screen on a 1080p or higher display provides the most reliable heatmap rendering.

## **📍 Step 3 — Verify the Heatmap Data Is Intact**

After adjusting your resolution or window size, confirm your data is complete:

1. Go to **Left sidebar → GBP Projects → Overview** and select the relevant GBP project.
2. Confirm that your heatmap scan dates and keyword configurations are still listed and intact.
3. Return to **Left sidebar → Reports**, open the report, and verify that the full pin grid now renders correctly.

If the pin count matches your expected scan grid (for example, a 7 × 7 grid should show 49 pins), the data was never lost—only the display was affected.

## **🔄 Step 4 — Re-run a Scan if Pins Are Still Missing**

If you have confirmed your resolution is at least 1280 px wide and pins are still not displaying correctly, a re-scan may be needed:

1. Go to **Left sidebar → GBP Projects → Overview** and open the affected project.
2. Locate the relevant keyword and heatmap configuration.
3. Trigger a new scan and wait for it to complete.
4. Return to **Left sidebar → Reports** and check whether the heatmap now displays correctly in the report.

## **✅ Quick-Reference Checklist**

- Browser window width is at least **1280 px**
- Browser zoom is set to **100%**
- Display resolution is **1920 × 1080 or higher**
- Using a **Chromium-based browser** (Chrome or Edge recommended)
- Heatmap data verified as intact in **Local → GBP Projects → Overview**
- Re-scan triggered if pins remain missing after display fixes

## **💬 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.