🧭 Overview
If a Meta ad account is not appearing in the Search Atlas campaign selector — even after confirming you have full access — this issue requires investigation by the Search Atlas support team. This article explains what information to have ready when you escalate.
🔍 Why This Happens
A Meta ad account may not appear in the campaign selector for a number of reasons related to how the Meta integration is connected or what permissions and access are configured. The exact cause needs to be confirmed by the support team on a case-by-case basis.
✅ Before You Escalate
Confirm the following before reaching out:
- You have Admin access to the Meta Business Manager that owns the ad account.
- The ad account is active and not restricted inside Meta Business Manager.
- You are logged into Search Atlas with the account that holds the Meta integration.
🚫 What to Have Ready When You Contact Support
Because this issue requires backend investigation, please have the following information ready when you reach out to the Search Atlas support team:
- The name of the missing Meta ad account and its Meta ad account ID (if available).
- The name of the Meta Business Manager that owns the account.
- The exact location where the account should appear but does not (e.g., the campaign selector within a specific project).
- Any error messages displayed, along with the date and time they occurred.
- The email address associated with your Search Atlas account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.