Overview

Some customers using Website Studio have reported two related issues: their contact page fails to load correctly, and contact form submissions are not being received at their chosen email address. These issues require investigation and a fix applied on the backend by our support team. This article explains what to expect and what information to have ready when you reach out.

What Is Happening

When a contact page does not load or form submissions stop arriving, the root cause is typically a backend configuration issue that cannot be resolved by changing settings inside the Website Studio editor. Our team will need to investigate your account and the underlying platform configuration to apply the correct fix.

What to Have Ready Before Escalating

To help our team resolve your issue as quickly as possible, please gather the following information before reaching out:

• The exact name of the project or website affected in Website Studio.
• The URL of the contact page that is not loading, if it is published.
• The email address where form submission notifications should be arriving.
• A description of when the issue started (approximate date and time, if known).
• Any error messages you see when attempting to load the page or submit the form.

What to Expect

Once our team receives your report with the details above, they will investigate the backend configuration for your Website Studio contact page and form. You do not need to make any changes to your page settings while waiting — our team will confirm what action was taken and when your contact page and form submissions should be working again.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.