🔍 What Is This Issue?
When you import a multi-page website into Website Studio, the header navigation dropdowns may stop working correctly. You might notice links that no longer expand, missing items in the navigation bar, or a completely broken menu. The build process may also fail as a result of these navigation issues.
This is a known bug that our team is actively investigating. There are currently no confirmed self-serve steps to resolve it independently.
⚠️ Why This Happens
This issue occurs during the Website Studio import process. Importing a website can cause header navigation dropdowns to break and the site build to fail. The exact root cause is under investigation by our engineering team.
📋 How to Get This Resolved
Because this is a bug requiring backend investigation, please escalate to our support team. To help us investigate as quickly as possible, have the following information ready before reaching out:
- Your project name in Website Studio
- The URL or source of the site you imported
- A description of the navigation behavior you are seeing (e.g., dropdowns not expanding, missing menu items, broken menu)
- Any error messages displayed during or after the import or build process
- The approximate date and time when the issue first occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.