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🔍 Fix Stuck Site Audit Processing Errors

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Understand the Issue

A site audit may show as completed but actually have a background processing error that makes results appear incomplete or stuck. This is not an approval gate or account restriction — your subscription is active and you can run new audits.

🛠️ Re-run the Audit

The fastest fix is to start a fresh audit for the same domain. This bypasses the stuck processing and generates complete results.

  1. Go to Left sidebar → OTTO SEO → All Sites
  2. Locate the domain (e.g. easygold.com.au) in your site list
  3. Start a new audit for that domain
  4. Wait for the new crawl to finish and review the updated report

📊 Verify Results

After the new audit completes, check the report for full data. If the issue persists, it may indicate a deeper processing problem that our engineering team has addressed in recent updates for large sites and JavaScript rendering.

💡 When to Contact Support

If re-running the audit does not resolve the issue, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.