## **💡 Can I get a refund after canceling?**

Canceling an agency plan stops future renewals, but it does not automatically issue a refund for a previous charge. Refund requests are reviewed based on the account, payment, subscription status, and applicable billing terms.

## **🧾 When to request a refund**

Contact our team as soon as possible if you canceled because the plan was unused, purchased by mistake, or duplicated another agency account. Explain why the plan is no longer needed and include the relevant account or workspace details.

## **📋 What happens after you request one?**

1. Our team reviews the subscription and payment history.
2. We check whether the charge qualifies for a refund under the applicable billing terms.
3. We confirm the outcome and any next steps through the platform chat.

Refund approval is not guaranteed. If approved, processing time may depend on your payment provider.

## **⚙️ Avoiding duplicate subscriptions**

- Confirm which account owns your agency plan before subscribing.
- Cancel unused plans promptly to prevent future renewals.
- Keep the account or workspace name available when requesting a billing review.

## **💬 Request a billing review**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.