# **🔍 What Is This Error?**

When creating a **Publication Media** account in Search Atlas, you may see the following message: **"Select at least one approved site to continue."** This error means that no approved sites are currently linked to your Publication Media account, so the system cannot proceed with the creation step.

# **💡 Why Does This Happen?**

This error occurs for one or more of the following reasons:

- You have not yet added any sites to your Publication Media account.
- The sites you added are still **pending review** and have not been approved yet.
- A previously submitted site was **rejected**, leaving no approved sites available to select.
- Your account is new and the approval process has not been completed.

# **🚀 How to Resolve the Error**

1. **Check your site approval status.** Navigate to your Publication Media dashboard and review the status of any sites you have submitted. Sites must show a status of **Approved** before they can be selected during account creation.
2. **Add a site if none exist.** If you have not submitted any sites yet, use the **Add Site** option within the Publication Media section to submit your first domain for review.
3. **Wait for approval.** After submitting a site, the review process may take some time. You cannot proceed with account creation until at least one site is approved. Check back after receiving a confirmation notification.
4. **Resubmit a rejected site.** If your site was rejected, review any feedback provided, make the necessary changes, and resubmit the site for approval.
5. **Refresh and retry.** Once at least one site shows an **Approved** status, return to the account creation flow, select the approved site, and continue.

# **⚙️ Tips to Avoid This Error**

- Always confirm that a site's status is **Approved** before starting the Publication Media account creation process.
- Submit your sites for review well in advance of when you plan to create your account, to allow time for the approval workflow to complete.
- If you manage multiple domains, ensure at least one is approved and active before proceeding.

# **📊 Still Seeing the Error?**

If you have one or more approved sites but the error still appears, try the following:

- Hard-refresh your browser (**Ctrl + Shift + R** on Windows or **Cmd + Shift + R** on Mac) to clear any cached data.
- Log out of Search Atlas, log back in, and attempt the account creation again.
- Try using a different supported browser such as Google Chrome or Microsoft Edge.

If the problem persists after following these steps, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.