# **🔍 Overview**

Once a press release is published through Search Atlas PR Distribution, it is submitted to third-party distributors in your selected network. Because these distributors are external platforms, removal requires a manual retraction request — it cannot be undone from within the platform alone.

This article explains what information to have ready and how to submit a retraction request through the support team.

# **📋 Before You Begin**

Make sure you have the following information ready before requesting a retraction:

- **The title of the press release** you want removed.
- **The specific distributor** you want it retracted from.
- **The reason for removal** (e.g., outdated information, published in error, client request).

Knowing these details in advance speeds up the process significantly.

# **🗂️ Step 1 — Locate Your Published Press Release**

1. Navigate to the PR Distribution section of the platform.
2. Find the press release you want retracted and note its full title and the distributors it was sent to.

# **💬 Step 2 — Submit a Retraction Request**

Because retraction involves coordinating directly with the external distributor, this action must be handled by the Search Atlas support team on your behalf.

1. Contact the support team using the chat widget in the bottom-right corner of the platform.
2. Provide the following details in your message:

   - The **exact title** of the press release.
   - The **distributor name**.
   - Your **reason for removal**.

Our team will log the request and contact the distributor directly to initiate the removal.

# **⏱️ What to Expect After You Request Removal**

Retraction timelines vary depending on the distributor's own editorial and publishing policies. Here is what typically happens:

- **Acknowledgement:** The support team will confirm your request has been received and escalated.
- **Processing time:** Processing timelines depend on the individual distributor's policies and are outside Search Atlas's direct control.
- **Status updates:** The support team will communicate any updates as they become available. If you need a status update, reach out through the chat widget.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.