# **Overview**

Some customers have noticed a difference between the advertised Summit VIP price and the amount shown at checkout. This article explains what to do if the price at checkout does not match what you expected.

# **Why the Price at Checkout May Differ**

The Summit VIP offer price shown at checkout may not always match the price advertised on the promotional page. If you are seeing a different amount than expected, please do not complete the purchase and contact our support team so we can look into the discrepancy for your account.

# **What to Do If the Price Does Not Match**

1. Do **not** complete the purchase if the checkout total does not match the price you were shown on the promotional page.
2. Take a screenshot of both the advertised price and the checkout total, noting the exact amounts displayed.
3. Note the name of the Summit offer you are purchasing (e.g., the specific event or promotion page you came from).
4. Reach out to our support team with this information so we can investigate and correct the discrepancy for your account before you complete your purchase.

# **What to Have Ready When You Reach Out**

- The advertised price you expected to pay
- The price shown at checkout
- The name or URL of the promotional page where you saw the advertised price
- Your account email address

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.