# **Overview**

Two common questions arise together: **Coworker not appearing inside the Search Atlas Slack integration**, and **how to switch from legacy credits to Universal Credits**. This article explains what is happening, what to have ready when you contact support, and what to expect during your credits migration.

# **Why Coworker Is Not Visible in Slack**

If Coworker is not appearing as expected within your Slack integration, our team investigates these cases on a per-account basis and will need to take action on the backend to resolve it.

When contacting support about this issue, please have the following ready:

- Your Search Atlas account email or workspace name.
- The exact behavior you are seeing (e.g. Coworker not appearing, unable to connect, an error message — include the exact wording if possible).
- The timestamp of when you first noticed the issue.

# **Universal Credits Migration**

If you need to switch from legacy credits to Universal Credits or have questions about your credits balance after a migration, our team can assist with the transition on the backend.

When contacting support about credits migration, please have the following ready:

- Your Search Atlas account email or workspace name.
- Whether you currently see a legacy credits balance and approximately how many credits remain.
- Any error message or unexpected behavior you encountered during the migration process, including exact wording and timestamp.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.