# **🎯 Overview**

Search Atlas includes a built-in live chat widget that connects you directly with our support team. If you need help from a real person — whether it's a billing question, a technical issue, or general guidance — you can reach a human teammate without leaving the platform.

# **💬 How to Connect with a Human Agent**

To reach a live support teammate, open the chat widget inside the Search Atlas platform and request to speak with a human agent. The chat widget is accessible throughout the platform, so there is no need to navigate to a specific page first.

If your initial message is handled by an automated assistant and you are not connected to a live person, let the assistant know that you would like to speak with a human teammate. A member of our support team will be routed to assist you.

# **📋 Tips for Faster Support**

To help our team resolve your issue as quickly as possible, include the following details when you start your chat:

- **A clear description of your issue** — what you were trying to do and what happened instead.
- **The feature or tool you were using** — for example, OTTO SEO, Coworker, Site Auditor, or another area of the platform.
- **Any error messages** — copy and paste the exact text or attach a screenshot if possible.
- **Steps you have already tried** — this helps our team avoid repeating troubleshooting you have already done.
- **Your project name or URL** — so our team can locate your account quickly.

The more context you provide upfront, the faster we can resolve your issue.

# **⏰ When to Expect a Response**

Our team aims to respond to all live chat requests promptly during business hours. If you reach out outside of business hours, your message will be saved and a teammate will follow up with you as soon as they are available.

If you have opened a chat and have not received a response from a live agent, try sending a follow-up message in the same conversation indicating that you are still waiting for assistance. This can help re-trigger agent routing.

# **❓ Frequently Asked Questions**

- **What if I am not connected to a live agent after opening the chat?** Send a follow-up message in the chat conversation indicating that you would like to speak with a human teammate. Our team will be routed to your conversation.
- **What if the chat widget is not visible?** Try refreshing the page. If the widget still does not appear, make sure you are logged in to your Search Atlas account.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.