# **Why Your Slot Count May Look Off**

If your AI Visibility quota shows fewer available slots than you expect — or appears fully used when you haven't created that many projects — a discrepancy in how slots are counted is likely the cause. This article explains what may be happening and what to have ready when you contact support.

# **Common Causes of Quota Discrepancies**

Quota discrepancies in the AI Visibility (LLM Visibility) area can occur for a variety of reasons. Because this type of issue typically requires a backend investigation to identify and correct the exact cause for your account, our team will need to look into your specific slot count on your behalf.

# **Steps to Take If Your Quota Looks Wrong**

1. Note the exact quota figure currently shown on your AI Visibility page (for example, **4/4 slots used**).
2. Count how many projects you believe you have actively created or are aware of on your account.
3. Note the difference between the two numbers — this is the discrepancy to report.
4. Gather your account or workspace name so our team can locate your account quickly.
5. Contact support with this information so the team can investigate and correct the slot count on the backend.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.