## **🔍 Overview**

Some customers encounter a spinning loader, blank plan cards, or errors such as **'Failed to get updated profile data'** or **'Network error'** when reaching the choose-plan page after registration. This can happen across different browsers and devices. This article explains why this occurs and walks you through every step to resolve it.

## **⚠️ Common Symptoms**

- The choose-plan page displays an infinite spinning wheel with no plan options loading.
- Error messages appear: **'Failed to get updated profile data'** or **'Network error'**.
- The **Start Free Trial** button stays on **'Processing…'** for 20–40 seconds before anything happens — or nothing happens at all.
- The issue persists across multiple browsers, incognito/private mode, and mobile devices.

## **🛠️ Step-by-Step Troubleshooting**

1. **Wait briefly and refresh.** If you just registered, the system may still be provisioning your account. Wait 60 seconds, then press **F5** (or pull-to-refresh on mobile) to reload the page.
2. **Clear your browser cache and cookies.** Cached data from a previous session can interfere with profile loading. Clear your cache, close all tabs, and reopen the choose-plan page.
3. **Try a different browser.** Open the page in a different browser (for example, Chrome, Firefox, or Edge) to rule out a browser-specific conflict.
4. **Disable browser extensions.** Ad blockers, VPNs, and privacy extensions can block API calls that load plan data. Disable all extensions, then reload the page.
5. **Check your internet connection.** A weak or intermittent connection can trigger network errors. Switch networks (for example, from Wi-Fi to mobile data) and try again.
6. **Use a direct login link.** Navigate directly to **app.searchatlas.com**, log in with your registered credentials, and allow the platform to redirect you to the choose-plan page automatically.
7. **Try again after 10–15 minutes.** Temporary backend delays can cause profile data to be unavailable. If none of the above steps work immediately, wait a short time and try again.

## **💡 About the 'Processing…' Delay on Start Free Trial**

When you click **Start Free Trial**, the button may show **'Processing…'** for up to 40 seconds before the checkout window opens. This is a known delay that occurs while the system prepares your trial session. **Do not click the button multiple times** — doing so can cause duplicate requests. Wait for the checkout to open on its own.

## **📋 What Our Team Can Do for You**

If the choose-plan page still does not load after completing all the steps above, a member of our team can manually activate your free trial so you can access the platform right away. No further action is required on your end — simply reach out and we will handle it.

## **🆘 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.