**Status: Known issue — workaround available.** If the Audit section in OTTO PPC shows N/A across every pillar and the AI Summary when the All Campaigns view is selected, switch to an individual campaign to restore full audit data immediately. This is a confirmed bug in Search Atlas currently under investigation.

## ⚠️ What the N/A Issue Looks Like

The OTTO PPC Audit section defaults to an All Campaigns view designed to aggregate data across every connected campaign. The Audit section scores your campaigns across pillars — Budget, Quality Score, and Bidding are the primary examples — and generates an AI Summary of recommendations from those scores. When this issue is present:

- Every audit pillar — including Budget, Quality Score, and Bidding — shows **N/A** instead of a score or recommendation.
- The **AI Summary** shows **N/A** with no generated insights.
- Switching between pillar tabs does not change the result — all tabs remain N/A.
- The problem is isolated to the **All Campaigns** view. Selecting an individual campaign resolves the display immediately.

## 🛠️ How to Restore Audit Data Right Now

1. Open **OTTO PPC** and navigate to the **Audit** section.
2. Click the campaign selector dropdown — it defaults to **All Campaigns**.
3. Select any individual campaign from the list.
4. The audit pillars and AI Summary populate with data for that campaign.

Repeat for each campaign you need to review. All per-campaign audit data is fully accessible using this method.

## 📋 Root Cause and Fix Status

The Audit section fails to aggregate and render data when **All Campaigns** is selected. The audit engine returns no results for the combined view, causing every pillar and the AI Summary to fall back to N/A. Aggregated All Campaigns audit is an intended feature on the OTTO PPC roadmap — a confirmed fix has not yet shipped at the time of writing.

If a new build has been released since you last loaded Search Atlas, perform a hard refresh to ensure you are on the latest version — press **Ctrl + Shift + R** on Windows or **Cmd + Shift + R** on Mac — then check the Audit section again.

**Note for standalone (connect-only) campaigns:** OTTO PPC is actively being expanded to support standalone and connect-only campaigns across additional tabs. If you are using connect-only campaigns, Audit behaviour may differ from fully managed campaigns, and some pillars may show N/A even in the individual campaign view while the standalone rollout is ongoing.

## 🔑 When to Contact Support

Contact the Search Atlas support team if any of the following apply after a hard refresh:

- The All Campaigns view still shows N/A across all pillars and the AI Summary.
- Individual campaign views also show N/A — this indicates a separate issue unrelated to this bug (unless you are on a standalone or connect-only campaign, where some N/A values may be expected during the rollout).
- The campaign selector dropdown is empty or no campaigns appear in the list.

When contacting support, include your workspace name and a screenshot of the Audit section so the team can investigate your specific account.

**🎯 You now know how to identify the OTTO PPC Audit N/A issue, switch to a per-campaign view to recover your data immediately, and understand that aggregated All Campaigns audit is a known roadmap item. If individual campaigns also show missing data, contact Search Atlas support for a deeper investigation.**