## 🛑 Cancel Add-Ons in Billing

To stop further charges, remove the unwanted add-ons from your subscription.

1. Sign in to the platform.
2. Open the Billing section.
3. Locate the active add-ons on your current plan.
4. Cancel each add-on you did not intend to purchase.

## 📝 Request a Refund

After cancelling the add-ons, initiate a refund for the unintentional charge.

1. Open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.
2. Provide the following details: the charge amount ($511), the date of the charge, and a brief explanation that the top-up was triggered accidentally while resubscribing.
3. The support agent will file a refund request and escalate it to the Billing and Accounts team for approval.

## ⏱️ Refund Processing Time

Once approved, the refund is issued to the original payment method. Refunds typically reflect within 5–10 business days.



## ⚠️ Known System Issues

Our engineering team has identified and resolved several related billing bugs that could cause duplicate or ghost top-up charges, including issues with idempotency keys, legacy billing tasks, and recurring top-up stacking. If you notice any further unexpected charges, please contact support immediately.