## **What Is This Error?**

When ordering a press release inside an OTTO project, you may encounter a validation error related to the press release content type. This is a known issue that our team will need to investigate directly on your account.

## **What to Have Ready Before Contacting Support**

- The name of the affected OTTO project
- The exact validation error message you are seeing
- The timestamp or date and time when the error occurred
- Any screenshots of the error, if available

## **What to Expect**

Because this error occurs at the account and project level, our support team will need to look into your specific OTTO project configuration to identify the cause and apply a fix. There are no self-serve steps available to resolve this error on your own at this time.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.