## **🧭 Overview**

If your LLM Visibility quota displays **0 out of 0** and you cannot create or run an LLM Visibility project, your account's LLM Visibility feature has been deactivated — most commonly due to a payment issue or a lapsed subscription that included this feature. This article explains why this happens and walks you through the steps to restore your quota.

## **❓ Why Does This Happen?**

Your LLM Visibility quota is tied directly to an active, paid plan that includes this feature. The quota drops to **0 out of 0** — rather than showing a used/remaining split — when:

- A payment failed or was declined, causing your plan to deactivate.
- Your subscription was cancelled or expired.
- The plan you downgraded to does not include LLM Visibility.
- A billing cycle lapsed before a renewal payment was processed.

A quota of **0 out of 0** means the feature is not allocated to your account at all, not simply that you have used up your allowance. Re-enabling the feature requires reactivating or upgrading your plan.

## **🔎 Where to Find Your LLM Visibility Tools**

Search Atlas provides LLM Visibility access in two places. Make sure you are looking in the right location before assuming there is a billing issue:

- **AI Visibility dashboard:** Left sidebar → **AI Visibility** (URL: `/llm-visibility`). This is the primary hub for tracking how your brand appears in AI-generated answers.
- **QUEST LLM Visibility (Authority):** Left sidebar → **Authority** → **QUEST LLM Visibility**. This sub-tool runs targeted LLM visibility projects and reports.

If both locations show a quota of **0 out of 0**, the cause is almost certainly a plan or payment issue.

## **🛠️ How to Restore Your LLM Visibility Quota**

1. **Check your payment method.** Go to your account's billing settings and confirm that your credit card or payment method is valid, not expired, and has sufficient funds.
2. **Resolve any failed payments.** If a payment failed, update your payment details and manually retry the charge. Your plan should reactivate automatically once payment succeeds.
3. **Confirm your plan includes LLM Visibility.** Review your current subscription tier. If you recently downgraded, your new plan may not include this feature. Upgrading to an eligible plan will restore the quota.
4. **Allow a few minutes for the quota to refresh.** After a successful payment or plan change, wait 2–5 minutes and then refresh your browser. The quota should update to reflect your new allowance.
5. **Navigate back to LLM Visibility.** Go to **AI Visibility** in the left sidebar or **Authority → QUEST LLM Visibility** and confirm your quota now shows a non-zero value.

## **✅ Confirming the Fix Worked**

Once your plan is active and payment is resolved, you should see:

- Your quota updated from **0 out of 0** to a number that reflects your plan's allowance (for example, **0 out of 5**).
- The ability to create and run new LLM Visibility projects without hitting an access error.
- All previously created projects restored and accessible in both the **AI Visibility** dashboard and **Authority → QUEST LLM Visibility**.

## **🚫 Common Mistakes to Avoid**

- **Do not create a duplicate account** to work around the quota issue — this will not carry over your existing project data.
- **Do not assume the quota resets on a daily basis.** The **0 out of 0** state is a feature access issue, not a usage cap that refreshes automatically.
- **Do not confuse 0 out of 0 with 0 remaining.** If you had, for example, a quota of 5 and used all 5, you would see **5 out of 5 used** — not **0 out of 0**. The latter always indicates the feature is not included in your current active plan.

## **💬 Still Need Help?**

If you have resolved your payment issue but the quota still shows **0 out of 0**, or if you are unsure which plan includes LLM Visibility, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.