## **Getting Connected Quickly**

Our support team is made up of real people ready to help you succeed with Search Atlas. Connecting with a human teammate is fast and simple.

To reach a member of our team:

1. Look for the chat widget in the bottom-right corner of the platform.
2. Click to open the chat.
3. Type **human teammate** in the message field.
4. Press send — you'll be connected with a real person right away.

That's it. Just type the phrase and you'll be talking to someone who can help.

## **Share Details for Faster Help**

When you connect with a teammate, sharing a few details upfront helps us resolve your question more quickly. Consider mentioning:

- **What you were trying to do** — for example, setting up a campaign, running a report, or connecting a tool.
- **What happened instead** — any error messages, unexpected results, or behavior you noticed.
- **Where in the platform** — which page or section you were working in.
- **Screenshots** — if you can capture what you're seeing, it helps us pinpoint the issue faster.

You don't need all of this to get help — but every detail you share helps us get you an answer sooner.

## **Try These Resources First**

While our team is always happy to help, you might find a quick answer in our self-service resources:

- **Knowledge Base** — Browse articles covering setup, features, and common questions.
- **In-Platform Tooltips** — Hover over icons and labels throughout the platform for quick guidance.
- **Onboarding Guides** — If you're new to Search Atlas, check out the getting-started materials available in your dashboard.

These resources are available 24/7 and cover many of the most common questions we receive.

## **Response Times**

Our team monitors the chat widget during business hours and strives to connect you with a teammate as quickly as possible. When you type **human teammate**, you'll be placed in the queue and connected with the next available agent.

If you reach out outside of standard hours, your message will be seen first thing the next business day.

## **We're Here to Help**

Whether you have a quick question, need help troubleshooting, or just want guidance on getting the most out of Search Atlas, our team is here for you. Don't hesitate to reach out — no question is too small.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.